frog – Business Case & Commercial Roadmap Consultant

Firm
Location
London
Education
Benefits
Competive

frog is one of the world’s most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions.

We’re growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer.

Why join frog?

frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.

From working with Steve Jobs on Apple’s design language, through to reinventing Disney’s Theme Parks and partnering with Porsche to turbocharge their products, we’ve spent six decades on the cutting edge of design. Now we’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Our work touches hearts and moves markets.

Joining 2000+ frogs means joining the “pond,” a global network of studios, each with a thriving, in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table.

frogs prize humour, positivity and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive and engaging. Working at frog means being empowered to meet the moment and Make Your Mark on every project, in your studio, your community and in the world at large.

Three beliefs underpin our culture & frame the type of people who excel at frog:

• Being a challenger brand: a home for rebels and disruptors who want to do their best work
• Making our mark: fanatically improving our world and having real impact by crafting things people love
• A belief in the power of emotion; and in not compromising on quality

The role

frog’s Customer Transformation team is fundamental in driving forward the customer agenda for our clients in a more digitally connected world. Our focus is in helping retailers, consumer brands, financial service providers and other customer-centric organisations to shape and deliver transformation around how they engage, inspire and reward the end consumer, across all of their channels. You’ll be helping our clients deliver the best customer experience through a variety of touch points, utilising technology and optimising business operations across customer service, marketing, loyalty, sales and eCommerce functions.

It is an exciting time for the Customer Commercial Case & Roadmap team, and we are looking for experienced, energised individuals to help accelerate our growth.

What you’ll do

Working as a Senior Consultant brings a variety of opportunities to learn, share and shine. In this role you will:

• Contribute to the creation of new customer strategies and propositions, assessing their commercial value, challenging client and frog teams to make sure the proposed solutions are commercially viable
• Identify the value drivers of new propositions and initiatives, the capabilities required and the impact on business operations to design commercial models which will inform the business case
• Be working closely with client business owners and finance teams, bridging the gap between business innovation and commercial value to delivery great, customer-centric and commercially viable strategies and propositions
• Work within or manage a workstream, be responsible for deliverables within a project and be actively engaged in the Customer Transformation capability team
• Have a strong desire to be part of, and contribute to, the growth and success of a top tier consulting practice, contributing to our offers, knowledge and overall strategic goals. You will inspire clients on how to optimise their customer value propositions across all channels, helping to implement and maximise value of single view of customers

What you’ll bring

• Proven experience in creating complex financial models to assess the value of customer-centric programmes and projects
• Experience across one or more of our target sectors, including Retail, Consumer Products and Manufacturing, Financial Services, Utilities, Travel & Transport (incl. Automotive), and Telco & Media
• Passion for customer strategy, customer experience, CRM and loyalty
• Project management and team leadership experience
• An understanding of how businesses work – across customer service, marketing, eCommerce, physical touchpoints (e.g. stores/branches), trading and IT departments
• Experienced in delivering within large customer transformation programmes and smaller, agile cross-discipline projects
• Comfortable with articulating the value of the customer, their behaviours and motivations as a key part of any client’s growth and transformation strategy

In addition, you’ll have experience in business consulting and project work, specifically one or more of:

• Commercial analysis and business case of customer propositions / offers
• Business requirements & process mapping
• Calculating and manage risks and dependencies as part of complex business cases and change projects
• CRM and Loyalty proposition design & optimisation
• Operating model design of customer functions
• Change management
• Agile delivery approaches
• Functional understanding of a range of eCommerce, CRM, digital marketing, loyalty and physical channel (e.g. in-store, branch) technologies
• Excellent communication skills, with the ability to interact with senior stakeholders and communicate complex problems and solutions
• Optional experience in:
• CRM design & optimisation
• CRM platform selection & value optimisation
• B2C and/or B2B Loyalty proposition & programme design & optimisation
• Customer segmentation and personalisation
• Commercial analysis and business case of customer propositions / offers
• Business requirements & process mapping
• Operating model design of customer functions
• Change management
• Agile delivery approaches
• Functional understanding of a range of eCommerce, CRM, digital marketing, loyalty and physical channel (e.g. in-store, branch) technologies

Qualifications and Experience Required

• Consulting experience is advantageous however is not a necessity
• Intellectually strong with an excellent academic background
• Experience of working in a demanding project environment
• Can demonstrate consulting professionalism and flexibility

Equal opportunities at frog

frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.

Learning and development

There’s an endless amount to learn, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.

Work/Life Harmony

We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for an 8th year. When you join Capgemini, you’ll join a team that does the right thing.

Since June 2021, frog is part of Capgemini Invent

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses.

Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Make Your Mark

Job information

Firm: Capgemini Invent

Location: London

Education:

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