IT Service Desk Analyst (6 month FTC)

Postgraduate degree

IT Service Desk Analyst (6 month Fixed Term Contract)

Alvarez and Marsal is looking for an IT Service Desk Analyst to work alongside the wider IT Service Desk team based in the London office on an initial 6-month basis.

You will be primarily working on setting up laptops that are imaged using SCCM as well providing onsite technical support as well as email, telephone, and remote support.

You will also be required to provide diagnosis, resolution or escalation of technical issues to other service desk engineering and/or application development groups using our internal incident management system.

Main Responsibilities Include:

  • Mainly responsible for the configuration of new laptops and asset management.

  • Provide technical user support, troubleshooting and diagnosing issues with hardware, software.

  • IMAC activity (Install, Move, Add and Change) as required.

  • Mobile device management using the provided security applications.

Essential Skills and Experience:

  • Experience with Window 10 and Office 365.

  • A good understand of Apple and Android mobile devices and operating systems.

  • Being an all-round team player, people’s person and taking ownership of work through to closure.

  • Effective communication skills - written and verbal.

  • Candidate needs to be proactive, flexible and take pride in providing high level customer service.

  • A quick learner as training on different systems and application will be provided.

This is a fantastic opportunity to work for a professional services firm with a great work ethic and a positive attitude in developing employees to achieve their full potential.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity and we foster inclusiveness. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal’s policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Job information

Firm: Alvarez & Marsal

Location: London

Education: Postgraduate degree


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