Management Consultant – Energy Transition, Customer & Retail

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Role: Management Consultant – Energy Transition - Customer & Retail

Location: London, Manchester, Edinburgh

Career Level: Consultant, Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

We are one of the world's leading service providers of digital transformation and customer experience. You'll work on innovative projects with colleagues to drive collaboration from strategy through to implementation. You will be using the latest technologies with clients to help them get to the next level. Do you want to work in an environment where we are driving innovation at the heart of the industry to deliver on our clients’ needs as they look to not only navigate but thrive in a Net Zero Future?

Our team thrives on shared success, diverse ways of problem solving and boundaryless opportunities across clients and locations that drive each of our careers in new and exciting ways. For us, innovation is at the heart of what we do, and we bring cutting edge technology to our clients, helping them on our collective journey to a more sustainable energy future. Whether it be through optimising offshore operations, delivering on decarbonization strategies, or designing and implementing customer centric approaches in energy and fuels & convenience retail, our team are at the forefront of energy excellence across the value chain.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

In our team you will learn:

  • Innovate and deliver solutions to real world problems across our Energy clients to support the energy transition
  • Build deep client relationships and bring together the wider Accenture business – including Strategy & Consulting, Technology, Interactive, Operations - to create differentiated offerings and enable the best solutions to our clients
  • Deliver tangible, transformational change for clients and develop points of view and results that lead the Energy industry

As a Management Consultant, you will:

  • Help lead and deliver industry solutions and offerings to help solve our client’s challenges, and support client discussions on these offerings
  • Refine existing and growing new functional and technical consulting skills with a specific focus on the fuels retail and convenience value chain, to build credibility with client stakeholders and bring differentiated offerings to market
  • Help shape Accenture’s vision of how we can support energy clients to deliver growth in fuels and convenience retail in parallel with delivering on their net zero strategy
  • Grow and mentor junior individuals in our Energy practice, bringing your own personal story to help diversify and expand our talent pool

We are looking for experience in the following skills:

  • Understanding of the overall Energy value chain (Upstream / Midstream / Downstream)– including experience in areas such as: customer experience, service design, fuels & convenience retail, e-mobility, project management, operations, engineering and relevant technologies
  • Understanding of emerging technology trends e.g. Automation, AI, Agile & Dev Ops, Blockchain, Cloud, Data, Enterprise platforms, Security
  • Customer strategy and customer experience including segmentation, channel strategy, customer journey mapping and improvement
  • Customer service improvements: improved customer satisfaction, reduced cost to serve
  • Customer operations transformation: operational effectiveness, contact centre improvement / transformation, digital channel management, people and operating model change, analytics driven insight development and process improvement
  • Customer data analytics or an understanding of the best practices of key customer KPIs for service and sales functions and loyalty & marketing functions of an organisation
  • Ability to articulate and clearly communicate complex problems and solutions in a simple and logical manner bridging clients and our technical digital solutions
  • Understanding of how business strategy shapes business and technology implementation programmes
  • Well-developed analytical skills and the ability to provide clarity to complex issues and synthesise large amounts of information
  • Ability to influence other people using logical fact-based arguments and persuasive skills
  • Desire to continually learn and improve own knowledge and understanding
  • Excellent communication (written and oral) and interpersonal skills
  • An ability to inspire teams to deliver to a high standard in a suitable timeframe
  • A team player with the ability to coach and develop others
  • Be an innovative and analytical thinker

Set yourself apart:

  • Passion and enthusiasm for innovating in the Energy industry, fuels & convenience retail and customer experience
  • Strong client-facing experience with the ability to build and maintain client relationships with senior client stakeholders (e.g. C-Suite, or C – 1 level)
  • Track record in industry or consultancy of shaping and delivering complex programmes or projects
  • Distinctive Energy industry point of view and compelling articulation
  • Proven ability to work creatively and analytically in ambiguous problem-solving environments

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31/12/2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Job information

Firm: Accenture

Location: Multiple Locations

Education:

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