Managing Director | Digital and Insights| Strategic Communications

About the Role

We are looking for a talented, ambitious, and senior digital communications expert to join our award-winning team in London. Our highly successful and fast-growing Digital & Insights practice helps fuel growth and innovation within FTI's global strategic communications division, and we are proud to work with some of the largest, best known and most innovative companies across the world. Our client list of FTSE 100 and large corporate brands gives us unrivalled opportunity to design, plan and implement world class corporate and online reputation management strategies.

As a Managing Director you will be part of both the firm's multi-practice management team and the global Digital & Insights leadership group. You will be a recognised industry leader, skilled in the art of corporate communications consultancy, strategy development and senior client advisory, with an emphasis on digital and social media. The role requires a significant level of technical knowledge relating to, for example, paid, search and the application of analytics in relation to solving reputational challenges.

The role has an emphasis on new business generation, and we are looking for senior talent with a strong contacts book and a track record of delivering growth and leading large, complex client accounts. You will be passionate about exploring and developing innovative strategies and programmes to support our success - whether that be in broadening our offer by creating new products or services, winning new clients or extending existing relationships.

Managing Directors are self-starters and able to work in isolation, but similarly fantastic at bringing together and motivating diverse teams to deliver on complex projects and new business opportunities. You will be required to support team networking both inside and outside the firm, particularly where the team is focused on operating as a centre of excellence across the EMEA region.

A polished and articulate presenter, you will be at home both planning pitches and delivering presentations to diverse and exacting audiences, including senior leaders of global businesses. Strategic thinking is a must, and you will originate, manage and implement programmes that are effective across multiple channels and platforms.

We value creativity and lateral thinking, and you will need to show both creative flair and a passion for helping clients navigate a complex and challenging stakeholder world.

Our work in the digital practice covers a range of stakeholders, including media, analysts, investors, employees and customer audiences - and includes communications strategy planning, issues and crisis communications, influencer identification and outreach, content and channel strategy, paid social and thought-provoking policy and change-related campaigning. This means you'll need to be adaptable and enjoy offering consultancy on a broad range of communications disciplines and competencies.

Our dynamic team values creativity, hard-work, an entrepreneurial approach, and the capacity to take on new ideas and develop knowledge - all while maintaining a sense of fun and ensuring the team remains a great place to work

What You'll Do
  • Provides expert counsel to achieve critical business goals and maintain a high level of integrity in all situations.
  • Ensures all work undertaken by FTI professionals is in line with FTI's values, Code of Ethics and the Strategic Communications Rules of Practice and lives these commitments daily. (Additional information about FTI's values, Code of Ethics and the Strategic Communications Rules of Practice can be accessed here .)
  • Works with international colleagues to position FTI as a model of ethical behavior and integrity internally and in the marketplace.

Deliver to clients:
  • Own, manage and grow client relationships and creatively prepare and deliver client programmes
  • Provide strategic advice to a portfolio of clients, oversee the direction of accounts and develop excellent relationships
  • Track, understand and interpret communications and digital trends and provide strategic counsel to FTI clients
  • Create integrated campaigns for multiple stakeholder audiences, often working in collaboration with sector teams, public affairs, ESG/sustainability and employee engagement specialists from across the firm globally

Build the Business:
  • Take a highly proactive and creative approach to new business development
  • Take a lead in developing innovative programmes to expand our offer, win new clients and broaden existing client engagements, as well as improving FTI's internal operations and processes
  • Lead pitch proposals, manage RFPs, take on the role of lead presenter and demonstrate capability around fee negotiations
  • Leverage existing credibility and relationships to extend FTI footprint
  • Lead and demonstrate collaboration and teamwork across teams, practices and regions

Team Involvement:
  • Motivate and encourage others to discover new opportunities and generate breakthrough solutions for clients and the firm
  • Coach and cultivate talent to drive/develop impactful leaders
  • Support senior management in ensuring team processes are in place and regularly share ideas on ways to evolve these
  • Demonstrate a passion for our industry and an insatiable thirst for cutting edge knowledge about digital communications
  • Understand and live by FTI's values, Code of Ethics and the Strategic Communications Rules of Practice, and work with junior team members to embed these concepts within the firm's culture.

How You'll Grow

The role will allow you flexibility to put in place your own framework for success and to work collaboratively with the wider team to support the exciting growth in the FTI Strategic Communications practice. The role is by its nature, flexible, allowing for the expansion of opportunities or responsibilities outside of the areas set out above into other matters that you feel can contribute to our mission to support our clients with their communications challenges. There is also the opportunity to interact with industry bodies and networks and / or develop thought leadership. Given the focus on technical excellence, the role will demand that you remain keen to learn. Alongside opportunities to learn on the job from some of the leading professionals in the industry, FTI Consulting offers extensive internal

Qualifications and Experience
  • Deep experience with digital and social media channels, tools, and techniques
  • High quality verbal and writing skills - able to translate complex matters into accessible language
  • Experience of building and leading high-performing, diverse and inclusive teams
  • 10 years of previous experience in an in-house corporate communications or agency role, working on creative and intelligent campaigns, and handling challenging issues
  • Commercially astute, with a proven track record in managing client profitability and servicing levels
  • Known within the industry as a specialist communications expert in the field
  • Ability to demonstrate taking ownership and accountability for large, complex client relationships
  • A solid understanding of paid social media, digital analytics, and SEO & PPC
  • A compelling track record of innovation and creatively growing service offerings
  • An established contacts list with a wide range commentators, vendors and experts
  • The ability to build strong rapport/relationships at all levels within FTI Consulting and client organisations and work effectively within a busy team
  • Delivering excellent client outcomes at all levels, every day and on every mandate


Our Benefits

Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. We offer a competitive benefits and wellbeing programme including private medical insurance, dental insurance, life insurance, income protection, flex critical illness cover, 5% employer pension contribution, holiday buy, discounted gym membership, interest free travel loans, paid volunteer hours and corporate matching for charitable donations, and much more.

About FTI Consulting

What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.


Job information

Firm: FTI Consulting

Location: London



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