Health & Public Service Digital Identity Management Consultant

Multiple Locations
Functional areas
This job is no longer available

Role: Health & Public Service Digital Identity Management Consultant

Location: London / Manchester / Newcastle

Mobility: Up to 100%

Career Level:  Consultant

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

The Health & Public Service (H&PS) Strategy & Consulting team are working at the centre of high-profile transformations within the UK Public Service as well as multiple healthcare providers. We are looking for experienced Digital Identity consultants to join us and support our existing work as well as helping us grow our practice through new engagements, developing thought leadership, and connecting with the wider Digital Identity network within the UK.

Within the practice, you will work on innovative projects with colleagues and clients to drive excellence from strategy through to implementation, making changes that directly impact citizens. You will be using the latest technologies and consulting methods with clients to help them get to the next level.

You will have access to Accenture’s global network of Digital Identity experts. Accenture have some of the strongest Digital Identity credentials globally and you could be part of the team who bring this extensive experience and tailor it to the UK context to help our H&PS clients deliver improved citizen and staff experience.

If you’re looking for a challenging career working with highly motivated colleagues, supporting some of the largest public sector and health organisations through their Digital Identity journey, and if you value having ample opportunities to develop a wide range of new skills, then this could be the role for you.

As a H&PS Digital Identity Consultant, you will:

  • Become a Subject Matter Expert: Develop and continuously enhance own knowledge of the digital identity sector in the UK and globally, including policy, technology, user research, digital identity enabled service design and user adoption, in order to bring industry best practice to engagements with our clients
  • Manage Stakeholders: Build and maintain relationships with senior stakeholders within Health & Public Service clients, including central government departments, public safety clients, and various healthcare clients, both in the public and private sector
  • Maintain Market Presence: develop thought leadership and take an active part in the relevant forums, consultations, and industry events in order to continue to build Accenture’s position as a trusted partner and advisor to UK health and public sector organisations
  • Support Consulting Engagements: Support the delivery of digital identity consulting work through contributing to strategy development; user research and service design; solution design and implementation; working in a collaborative and inclusive manner, you will support teams, and own deliverables and relationships with our clients
  • Engage the Accenture Ecosystem: Work closely with Accenture’s global ecosystem of Digital Identity specialists in Security, Technology, Innovation, vendors as well as Accenture’s specialist teams in User Centred Design and Service Design; you will bring this relevant expertise to our engagements with our clients

We are looking for experience and the following skills:

Most importantly, you should be passionate and knowledgeable about digital identity and its potential to transform services to citizens and health service users. We want you to be driven to develop yourself and others, have an ability to see and articulate the bigger picture of how individual projects create value for citizens and a passion for innovation and the latest technology trends. As a Digital Identity consultant, we want you to become an expert and an advocate for digital identity whilst maintaining appreciation for all its challenges – from policy and regulations, to cross-industry collaboration and interoperability, to user adoption and trust.

As well as the above, you should have experience/expertise in one or more of the following areas:

  • Experience in design thinking, human centred design or similar methodology
  • Experience in User Research (quantitative and/or qualitative) and Service Design
  • Knowledge of the UK digital identity context, history, stakeholders, as well as current opportunities and challenges
  • Strong research, analytical and written communication skills
  • Excellent interpersonal skills, with the capability to influence senior stakeholders
  • Ability to present complex concepts to a range of technical and non-technical stakeholders
  • Experience of delivering projects using Agile techniques and frameworks

Set yourself apart:

  • Knowledge of global digital identity industry, trends, trust frameworks
  • Experience developing and maintaining own market presence online and through relevant industry forums
  • Experience delivering services from Discovery to Live, in line with the GDS Service Manual
  • Experience as a Design Thinking or Service Design practitioner
  • Experience of working with clients through complex problem solving and strategy definition

What’s in it for you

At Accenture, first and foremost, you will have the opportunity to work on some of the most exciting projects improving the future of public and health services in the UK, leaning on Accenture’s Digital Identity experience globally.

In addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 days’ leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Job information

Firm: Accenture

Location: Multiple Locations


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