Operations, Project Delivery & Customer Service Specialist - Advisory Operate - Dublin/Cork, Ireland


Line of Service



Not Applicable



Management Level


Job Description & Summary

PwC Ireland- Bring Your Talent, Grow Your Skills, Unlock Your Potential!

Purpose-led work you’ll be part of:-

Our Advisory - Operate team is a community of solvers combining human ingenuity, experience and technology innovation to deliver sustained outcomes and build trust. We help clients to deliver programmes and projects, simplify complex challenges, improve existing operations and processes; and execute this quickly and effectively. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today.
Our teams are agile and digitally enabled, thus positioning us to deliver in lots of different ways, from varying locations. We can plug gaps for clients, provide team extension services and/ or bring specific skill sets and subject matter expertise to the table to deal with clients’ operational, risk, regulatory, compliance and programme office challenges.

The Role:

We are looking for highly-motivated and versatile individuals to work as Specialists in operationalising and delivering priority programmes of work.

The ‘day-to-day’ requirements of the role will vary depending on clients’ needs, operating environment and/or regulatory obligations. Your individual skills and experience will also shape how the service is delivered. For us, it's about how human ingenuity combines with technology innovation and experience to deliver faster, more intelligent and better outcomes while building trust across the value chain.

Key Responsibilities

  • Driving continual improvement to maintain/improve the effectiveness of processes

  • Monitoring processes and workflows to ensure adherence, efficiency, effectiveness and momentum

  • Providing meaningful management information and insight

  • Proposing and implementing enhancements to existing processes

  • Collation and review of documentation and/or digital datasets for analysis or validation

  • End-to-end management of customer requests (in line with prescribed workflows and quality standards)

  • Proactive identification or engagement risks and issues, and contribution to mitigation strategies

  • Communicating with impact, both in verbal and written form

Experiences & Skills:

You will have as many of the following skills and experience as possible:

  • Third level education or equivalent through experience.

  • 1-3 years of work experience in a professional environment or customer-facing role (previous relevant internships will also be considered)

  • Adaptable to a new environment (client-site, office, home or hybrid), and an aptitude to learn new tools, systems and techniques.

  • Comfortable working autonomously or as part of a multidisciplinary team

  • Enjoys developing strong working-relationships both within your own team and the client environment.

  • Knowledge of the Microsoft and G:suite of applications.

  • Desire to work in a busy and fluid work environment.

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.  We believe this so much that we have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Job information

Firm: PwC

Location: Dublin



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