Knowledge Management Systems Analyst

Firm
Location
London
Education
Postgraduate degree
Benefits
Competitive
Functional areas

Alvarez & Marsal, a premier professional services firm with more than 5,000 professionals globally, is seeking an enthusiastic, self-motivated Knowledge Management Systems Analyst/Senior Analyst to join our Knowledge Management (KM) team. The role is part of a developing KM capability and the successful candidate will play a vital role in contributing to the development of our team and offerings, as well as defining our strategic direction. The successful candidate will primarily be responsible for the development and maintenance of our EMEA knowledge systems (including intranet), with the opportunity to participate in other aspects of the KM function, including training.

Principal Responsibilities

Develop/maintain EMEA Knowledge Portal

  • Maintain existing site pages and resources by responding to development/change requests and executing bulk content uploads to library

  • Partner with business unit stakeholders on the development of additional site resources

  • Develop site metrics and reporting to provide insight into usage

  • Develop workflows for new content submission, approval and upload

  • Provide training to new joiner groups and existing users, as well as develop training materials

Partner with A&M Business units on KM initiatives

  • Support EMEA Knowledge Manager in designing, developing and implementing KM future state processes and tools that align with business unit objectives

  • Provide advice based on internal and external KM best practices

Collaborate with other KM team members

  • Collaborate with KM team members across regions to share knowledge of processes, approaches, methods, tools/platforms etc. when possible

  • Provide insight and status into the BU needs, initiatives and end-user experience to help educate and keep current A&M’s centralised KM team

Serve as a liaison between business units and A&M Global Enterprise Shared Services

  • Build relationships & partner across other shared services to best support business units in the achievement of their KM goals. For example, establishing good working protocols with IT, compliance, legal and our research center will be critical to best serve our customers

  • Help connect business units with other shared service contacts

Grow KM knowledge and expertise

  • Identify internal and external KM trends and best practices; communicate and promote these to business unit KM contacts

  • Support the growth and evolution of the KMBP team at A&M by applying KM best practices in ways that best ensure success of KMBP support model

  • As it relates to Knowledge Management practices and Microsoft 365, share, influence and encourage best practices and knowledge sharing throughout region and firm.

General

  • Demonstrate a willingness to assist with tasks outside immediate key role requirements for the benefit of overall organisational success

Qualifications

  • Solid experience in Knowledge Management practices

  • Bachelor's degree in related area or similar work/technical experience in Business Studies, Business Administration, or Management

  • Proven experience working with professionals of all staff classes up to C-Level

  • Experience working in KM at a professional services or consultancy firm

  • Microsoft 365 and SharePoint experience required

Desired Skills and Attributes

  • Excellent SharePoint Online skills are essential. Successful candidate will be required to develop/maintain sites, pages and libraries in SPO, as well as create reports and dashboards using Power BI. Skills in the full Microsoft 365 applications/ecosystem is also highly beneficial.

  • Consultative approach when partnering with the business

  • Demonstrate a high level of ‘grit’ in their perseverance of effort and resilience to challenge, in order to accomplish long term goals and further develop KM capabilities

  • Strong interpersonal skills with ability to effectively interact with multiple stakeholder groups and senior management

  • A command of KM concepts, best practices, systems, platforms (Primarily Microsoft 365), frameworks and tools in a professional services environment

  • Analytical reasoning and solution-focused problem solver with the ability to think critically and independently with a keen eye for connecting the dots and scaling KM efforts

  • Ability to drive to results, in a fast-paced environment

  • Capable of synthesising information

  • Works well under pressure; flexible work style

  • Excellent communication skills and receptive listening skills, with ability to present complex ideas and solutions for technical and non-technical audiences

  • Exceptionally close attention to detail

  • Demonstrated history of operating with urgency, responsiveness and client first focus.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity and we foster inclusiveness. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion


It is Alvarez & Marsal’s policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Job information

Firm: Alvarez & Marsal

Location: London

Education: Postgraduate degree

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