Utilities Customer Management Consulting Manager

Multiple Locations
Functional areas

Role: Utilities Customer Manager

Location: London, Manchester, Glasgow

Mobility: Up to 100%

Salary: £71,000 - £88,000

Career Level: Manager

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

We are a diverse team of driven individuals, sharing a common passion for driving the net zero agenda across our wide-ranging portfolio of clients. Our mission is to expedite the energy transition; reducing emissions whilst ensuring a stable and affordable energy supply enabling robust future economic development. From strategy development and delivering innovative new technologies through to enabling organisational and operational excellence, we are committed to a global sustainable future for our Clients.

Our team thrives on shared success, diverse ways of thinking and boundaryless opportunities that drive each of our careers in new and exciting ways. Innovation is at the heart of our team and we bring cutting edge technology to our clients, helping them on our collective journey to a more sustainable future. From capital infrastructure projects building new energy generation plants through to energy retail, our team are at the forefront of utility excellence across the value chain.

As part of our team you will learn, grow and advance in an innovative culture that embraces your individuality. You will be challenged and rewarded while surrounded by a highly passionate and supportive team. Together we thrive and together we will succeed in achieving net zero.

In our team you will learn:

  • How to work with our diverse utilities client base to solve their most difficult problems  
  • The delivery of truly innovative work on the back of emergent technologies to support the energy transition
  • The benefit of working across multiple geographic locations and workforces
  • Through teaming with high calibre Accenture colleagues bringing a wealth of industry and functional experience
  • By having access to our global knowledge and capability network

As a Utilities Customer Manager, you will:

  • Work alongside our clients, understanding their challenges and bringing your expertise to guide them through to success
  • Use your structured and innovative problem-solving skills with a deep analytical capability to deliver data driven consulting
  • Draw insights through your well-developed quantitative skills e.g. financial analysis, market data analysis, etc.
  • Lead high calibre teams, setting the vision and direction of your team and managing successful deliveries
  • Project manage and use your experience with delivery methods such as Agile, Lean, and Design Thinking to drive success
  • Leverage your relationship and stakeholder management skills to accomplish team objectives
  • Communicate with excellence (written, conversational and presentation delivery)

We are looking for experience in the following skills:

  • Relevant industry experience in the electricity, gas or water retail markets
  • Customer Strategy and Customer Experience; segmentation, channel strategy, customer journey improvement 
  • Customer Operations Transformation; operational effectiveness, contact centre improvement / transformation, digital channel management, people and operating model change, analytics driven insight development, process improvement 
  • Customer Service Improvement; improved customer satisfaction, reduced cost to serve
  • Customer data analytics or an understanding of the best practices of key customer KPIs for service and sales function of an organisation
  • Initiative identification, technology roadmap development, product selection, channel management, CRM and other systems delivery
  • Knowledge of emerging digital technologies and their impact on service and sales strategies
  • Leadership experience managing teams both from a project delivery and personal development perspective
  • Project management delivering high complexity projects on time and to Client satisfaction
  • Strong consulting experience with excellent stakeholder engagement and communication skills

Set yourself apart:

  • Ability to lead with excellence
  • Mastery of creative and innovative thinking
  • Proven history of success in the utilities industry

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31/08/2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Job information

Firm: Accenture

Location: Multiple Locations



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