Director, Financial Services Performance Improvement

Postgraduate degree
Functional areas

Department:  Financial Services Performance Improvement

This role sits within the Financial Services (FSI) team at Alvarez and Marsal in London.  A&M FSI comprises two core areas of expertise – Performance Improvement and Risk & Regulatory. We work with clients across the financial services space and focus on banks, private equity investors, regulatory authorities, insurers, wealth and asset managers and other specialised FS firms.

Through our FSI practice, we provide assistance to financial institutions which are underperforming or in need of a reorganisation / restructuring. Working directly with our client’s management, A&M's involvement reassures all stakeholders that the company is taking important steps to address its problems and to maximise its value.

We also draw on our extensive expertise in the risk and regulatory space. Our team of seasoned ex-regulators provide practical and credible strategies to adapt to a complex regulatory landscape where decisions are based on judgment rather than rules.

A&M’s FSI professionals work on some of the world’s most high-profile cases in a rapidly transforming financial services landscape, striving for game-changing solutions that provide impactful long-term change.  Our global team is comprised of seasoned financial services executives from diverse backgrounds, former senior financial institution regulators and highly skilled consultants.

Purpose of the Director role:

Within our growing and highly regarded FSI team, an opportunity exists for a transformation specialist at the Director level, against a backdrop of unprecedented growth. We are looking to hire a leader who has a successful track record with a blend of operational and commercial skills, an entrepreneurial approach and networks across the M&A community.  This role will have a particular focus within on the Financial Services sector, across the European region.

Supported by the European FSI and Private Equity Performance Improvement (PEPI) teams, you will help build the profile and reputation of A&M in the identification of performance improvement initiatives within Financial Services and PE owned portfolio companies, covering both short- and long-term transformation delivery. You will reflect the operational distinctiveness that is A&M; a business savvy, solution-focused business entrepreneur who is determined to make a difference and not afraid to challenge the status-quo.

Key Responsibilities:

  • Managing rapid diagnostics through analytical and qualitative insight to identify opportunities to transform a PE-owned organisation’s current performance;
  • Subsequent implementation of the opportunities through development and execution of a transformation plan tied closely to EBITDA and working capital improvement;
  • Post-merger integration and performance improvement, particularly in the financial services sector;
  • Evaluating both cost reduction and revenue enhancement opportunities;
  • Leading post-acquisition work to ensure that our Operational Due Diligence reports are realized in full to achieve lasting value creation and in the shortest possible time;
  • Developing detailed and robust methodology to ensure that the in the first 100 days total clarity and ownership is created throughout the organization, a clear path to delivering the strategy, growth and cost reduction developed and the identified quick wins delivered;
  • Encompassing in the 100-day planning process the merger of two organizations for which a specific methodology has been developed;
  • Work with private equity owned clients through the full spectrum of complex issues that arise in Financial Services operations, including carve outs, post-merger integration & cost reduction execution;
  • Contribute strongly to business development activity including developing successful pitches and selling, on from the initial “diagnostic” project phase into implementation work;
  • Leading and managing teams across multiple workstreams and disciplines to drive a consolidated transformation for clients;
  • Drive quick initial short-term gains in order to release cash to invest in longer transformation targets;
  • Developing and implementing a new operating plan to improve the business operational performance.

Requirements for this position:

The successful candidate will be an expert in design and delivery of organisational change and transformational programmes at C-suite and board level.  In addition, this role will be a senior hire so is responsible for generating business development and proactive client relationship management.  Essential & Desirable requirements below:


  • Must have extensive knowledge of delivering Performance Improvement Services (ideally in a client-site focused delivery model) in a top tier strategy firm, leading specialist and/or niche advisory firm or ‘Big 4’ consultancy;
  • Relevant experience working for/within Financial Services and related sectors (banking, insurance, brokerage, payments, financial technology, fund administration, debt servicing etc);
  • A recent track record of successfully leading teams & delivering major transformational assignments at pre and post deal, with a proven record of achieving agreed benefits;
  • Private Equity Industry Savvy, with experience of working with Private Equity backed portfolio companies and understanding of the private equity lifecycle;
  • Experience in operational KPIs, Balance Score Cards, and a reporting/ review process to ensure continuous improvement of the operational performance of the business;
  • Understanding and execution experience of carve outs, value creation plans & cost reduction;
  • Lead holistic performance improvement projects, understanding different kinds of Project Management Office (PMO) tools and change management methodologies & policies e.g. tool kits, communication strategies, coaching;
  • Must have an ability and willingness to travel (potentially from Day 1) to client sites, across the UK & European regions, at short notice as part of the working week;
  • A Bachelor’s degree from an accredited university is essential;
  • Clear determination to deliver the latest thinking in pre and post deal solutions;
  • Strong analytical skills and deep dive analysis;
  • Fluency to a business level in both verbal and written English is essential;
  • Possess excellent financial & business and/or financial modelling skills with previous P&L accountability.  Can conduct an initial rapid diagnostic into the company's immediate and future cash needs, product profitability, cost base and major operational issues,
  • Experienced in resolving complex operational and financial problems including implementing cost reductions and operational improvements;
  • A persuasive and effective communicator & stakeholder manager who can engage effectively with leadership teams in pressure situations and influence at Board level.


  • MBA or financial qualification such as a CA preferred but not required;
  • Additional European languages (in particular French, German, Dutch, Spanish, Italian);
  • C-Suite operating experience is preferable;
  • International experience in at least 2 of the major global markets with Europe and the Americas;
  • Supplementary accreditation/certification in international reporting standards.

Why A&M?

Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results.  A&M’s leadership is about a bias towards action and the willingness to tell clients what we think is needed. Our restructuring heritage sharpens our ability to act decisively.  Clients select us for our deep expertise and ability to create and deliver practical, rather than theoretical, solutions to their unique problems in addition to our objectivity. 

Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems.

With over 4,500 people across four continents, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Our senior leaders, and their teams help companies act decisively, catapult growth and accelerate results. We are experienced operators, world-class consultants, former regulators and industry authorities with a shared commitment to telling clients what’s really needed for turning change into a strategic business asset, managing risk and unlocking value at every stage of growth.

Diversity & Inclusion

A&M’s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity and we foster inclusiveness. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal’s policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Job information

Firm: Alvarez & Marsal

Location: London

Education: Postgraduate degree


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