Customer Consulting | Manager | Advisory

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

We help our clients achieve sustainable growth by transforming and aligning their strategy, purpose and insight, their customer and employee experience, their operations, incentives and behaviours - all accelerated by the right technologies. We focus on transformation across marketing, sales and service.
Our Customer Team works at the intersection of business strategy, experience design, and technology.

About the role

This is an exciting opportunity to join us as we embark on the next phase of our growth journey. We are looking for individuals with a strong consulting background who have experience of successfully transforming front office functions for organisations to help us continue our strong growth trajectory.

You will have a strong point of view on customer and digital trends and their impact on organisations. You will have experience of successfully shaping compelling proposals for clients, architecting and then leading delivery across the end to end project lifecycle from strategy to execution.

We would expect strong proficiency in one or more of Marketing, Sales or Service and experience across:

• Customer strategy and experience design

• Front office operating model design and implementation

• Front office process design and implementation

• End to end digital transformation

• You will be able to demonstrate how you have helped your clients to deliver tangible results.

Key Responsibilities

• Actively involved in business development activities to help identify, propose and close customer transformation opportunities.

• Architect, own and successfully deliver client engagements

• Contribute to the overall development and growth of our practice through:

  • developing the technical acumen of yourself and others

  • creating thought leadership

  • enhancing our delivery assets and methodologies

• Continue to develop internal relationships and your PwC brand

Skills and Experience

You have experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which demonstrate tangible benefits:

• Transforming front office capabilities to improve Customer & Employee Experience

• Transforming Operating models to better align to customers and improve ways of working

• Increase Customer loyalty and spend, whilst also reducing cost to serve

• Enhancing Digital capabilities by leveraging next generation technologies

• Improve the visibility and knowledge about customers through advanced analytics

• Help organisations capture and process customer feedback through CX and Close Loop

You will have experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations.

You will have experience of building sustainable client relationships and be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional.

You will have a track record of building and developing high performing teams. 

You will have a sound understanding of customer and emerging technologies and their applications to improve customer and employee experiences.

Who we’re looking for:

• A people centric mindset, with a passion for designing and delivering compelling experiences for customers and employees

• Domain expertise in one or more of Marketing, Sales or Service

• Excellent core consulting skill set

• Evidence of delivering demonstrable benefits to clients

• Leaders who are prepared to deliver client excellence as well as shape and contribute to the growth of our practice

• Willingness to develop others both on and outside of client engagements

Preferred skills

Minimum years experience required

Additional application instructions

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date