Senior Operations Manager

Become part of the team

As the award-winning Argenti service continues to expand, we have created a new senior role to lead our ‘One Argenti’ (OA) operations.

This role will work with Argenti Programme Managers (PM) and Programme Directors (PD) to ensure continued high-quality delivery of the OA operations and will lead on OA development activity to further improve our service delivery and delivery our OA development priorities.

This role will involve the following:

  • Being responsible for OA operations, reporting into the Argenti Leadership Team (ALT).Leading on OA operational service improvement activities to continuously improve and develop Argenti services.
  • Managing allocation of OA resources to enable effective delivery of business as usual activity and OA centralised work priorities.
  • Running the Argenti Operational Board, working with PMs to identify, resolve and learn from operational issues across the sites, ensuring consistency in response where possible and appropriate
  • Working closely with the PDs and PMs of each site to ensure successful development and growth of Argenti Care Technology services.
  • Refreshing and executing the Argenti Quality Assurance (QA) framework. This will ensure quality service delivery that continues to exceed KPIs, maintaining Argenti’s market-leading brand and delivering the ‘Power of Ingenuity’ to all our clients and users.

Argenti support a growing number of local authorities by installing care technology to support thousands of people, allowing them to live independent lives.

What we're looking for

Centralised Operations Delivery

  • Responsibility for overall One Argenti (OA) PA-led processes ensuring consistency, efficiency and quality of work completed.
  • Point of escalation for operational issues affecting all Argenti sites, managing escalation pathways and liaising with PDs, PMs and our partners as appropriate.
  • Following the Argenti defined supplier and partner approach to ensure smooth, effective and safe running of the OA Service, which consistently achieves the agreed key performance standards.
  • Responsible for the operational relationship with Argenti partners and be the lead contact for issues and opportunities that impact more than one Argenti service.
  • Managing the allocation of the OA operational resource across the Argenti-managed sites, supporting the PDs/PMs to ensure service delivery is effective, efficient and meets KPIs and contractual requirements.
  • Establishing a centralised resource hubto facilitate scalable operations in line with service growth.

Policy and Quality Assurance (QA) Standards Compliance

  • Leading further development, and facilitating the ongoing programme, of Argenti customer feedback and QA that meets standards set by the TSA and Argenti clients. This includes the refreshing the Argenti QA framework ensuring it remains both fit for purpose and is scalable.
  • Responsibility for the business as usual management of Argenti’s QA process, working with the finance and performance manager to ensure thorough and consistent reporting on service competence, reliability, responsiveness, consistency and courtesy.
  • Chairing the Argenti QA and Innovation Panel.
  • Responsibility for reviewing operational policies and procedures for all services, engaging with ALT and site PMs as appropriate, and implementing changes as and when appropriate.
  • Ensuring the managed services across the sites are compliant with industry standards and legislation, including audits carried out by the TSA.

Service Growth

  • Supporting the establishment of new Argenti services through assisting with bid collateral/design and allocating resources from OA operational team to support as required.
  • Working closely with PDs to agree mobilisation resources in preparation for the commencement of new services, includingsupporting recruitment into the OA operational team as required.
  • Coordinating, and where appropriate leading on, innovation and service development activities that apply across all Argenti sites.

Other Responsibilities

  • Effectively manage and mitigate operational risks and issues that are not site-specific, escalating to ALT as required.
  • Coordinating effective and efficient responses to serious incidents across the sites and ensuring lessons are learned.
  • Providing subject matter expert (SME) input to key projects arising from core Argenti service provision
  • Argenti lead for GDPR, providing guidance to PMs as appropriate.
  • Overseeing operational knowledge and information management to ensure sustained development of the future capability.
  • Line management of Argenti resources, in alignment with PA guidelines.
  • Undertaking projects and any other work appropriate to the level and general nature of the post’s duties.

The successful applicant will also be required to work well within a team,  with strong matrix management skills and potential to line manage some members of the OA team.

It is also important to note that there is scope for the successful hire to grow and develop this role.

Working place

This post will be based in Winchester with fully expensed travel to other offices including London (Victoria).

Benefits

- Private medical insurance
- Transport allowance
- 25 days annual leave with the opportunity to buy 5 additional days
- Company pension scheme
- Annual performance-based bonus
- Life and Income protection insurance
- Tax efficient benefits (cycle to work, give as you earn)
- Additional optional benefits (Dental, critical illness, spouse/partner life assurance)

About us

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

Bringing Ingenuity to Life.

 

Private equity investment


PA agreed a private equity-style investment with Jacobs in March 2021, a global technical and professional services leader that is “Challenging today, Reinventing tomorrow”. PA and Jacobs have shared values that are based on always doing the right thing for their people, planet and clients; a strong purpose; a desire to make the world a better place; and a drive to help innovative organisations go further, faster.


The relationship with Jacobs will allow PA people to maintain ownership in our business, to act with the care of owners and to benefit from the value that we deliver. More than two-thirds of our people own shares in PA. And it will create new opportunities for people to build their careers and do impactful work.


The investment from Jacobs sees The Carlyle Group exit their investment in PA after a successful five-year partnership. Together, we’ve built strong foundations that will let us continue to provide exciting new opportunities for our people and clients, and over the next five years grow our firm to more than £1 billion.


Since our founding in 1943, the story of PA has been one of ingenuity – ingenious work that grows businesses, delights customers, serves citizens and improves the health of the planet. As we turn the page with Jacobs, we're excited by the opportunity to create new, and even better stories in the years ahead.

Diversity Statement

We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skillsets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting, and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us on recruitmentenquiries@paconsulting.com

 

 

Job information

Firm: PA Consulting Group

Location: Winchester

Education:

Apply

More jobs