Digital Transformation - Consultant

London (DIG)
Functional areas
Become part of the team

As a team, we transform our client’s businesses using a combination of strategic thinking, customer-centric service design, and agile engineering practices. We do this at internet scale – driving innovation, and enriching people’s lives. Our skills and talent enable PA’s purpose of creating positive a human future in a technology driven world.

As part of our Digital team, you’ll work alongside colleagues from across PA – delivering transformative digital solutions to today’s most complex business challenges. Our teams are trusted to deliver and given the space to be awesome. We’re an inclusive community for the curious, generous, pragmatic and committed digital practitioner.

The transformation team works as part of multidisciplinary teams designing and building digital services for clients. The role of the transformation team is to articulate the strategic intent in our client work and ensure the products and services PA builds support it.

In order to do this, we:

  • uncover, unpick and quantify the problems our clients face
  • uncover, and analyse the needs of end users and of the client’s organisation
  • work with designers to craft the Target Customer Experience, and the products and services that enable it
  • define product and service propositions and develop the digital strategies they serve
  • help clients implement the changes needed to support the transformation described in the Target Customer Experience, and agitate to keep the customer at the centre

Lead the quality of strategic output, insight and research for clients, across a set of programmes of work or clients.

  • Work with clients and PA’s other disciplines to define how we’ll shape projects to address client problems - defining engagement model, project approach, tasks, deliverables, etc.
  • Set clear expectations about quality and speed of project output. Work in collaboration with PA colleagues and client teams to ensure the resulting strategies are realisable, coach teams and contributors to exceed those expectations.
  • Define strategic approaches to projects and problems, picking and justifying the mix of transformation activities and deliverables and explain them convincingly to clients and collaborators
  • Design, commission and lead customer research and insight
  • Design and lead vision / innovation workshop activities and co-creation sessions
  • Confidently sketch target customer experiences, journeys and interfaces in collaborative teams and in workshops with clients
  • Present and articulate digital visions, strategies and technologies to clients from marketing executives to Board level
  • Establish your own relationships with key clients. Actively work to identify, define and win more work from our existing clients
  • Model behaviours that create the best project experience and outcomes for all participants. Set and manage clear expectations for these behaviours and coach individuals/teams to exceed them
What we're looking for

Key skills you’ll need to be successful in this role:

  • Accomplished at experience planning and service design, Digital transformation, system thinking, Analysis and consulting
  • Accomplished at using storytelling techniques (that are human, impactful, accessible and captivating) to convey information, argument and persuasion in formal pressured settings, to large senior audiences
  • Comfortable splitting your time, energy and attention across several projects and clients
  • Able to challenge and question using different critique techniques, offering praise when deserved; actively seeking feedback on own output and approach
  • Confident making guesses in public: comfortable proposing early hypothesis, as a starting point to collaborative iteration (happy being publicly wrong too)
  • Able to reconcile differences and opposing views to better enable collaboration

The personal attributes we’d expect for someone to be successful in this role are:

  • Gravitas, a sharp thinker who is big picture savvy
  • Someone with an open mind and an appetite to help create something new
  • An innovative thinker who is always looking to challenge the work produced to ensure it is of exceptional quality
  • Instinctive problem solver with love of complex problems and elegant solutions
  • Confident, articulate and persuasive; someone who enjoys sharing and developing ideas within a team
  • Able to have full and frank conversations, employing sensitivity and robustness in equal measure
  • Ambitious for the quality of digital experiences that we create on behalf of our clients
  • Highly organised with excellent people management skills and a passion to improve the day-to-day effectiveness of teams
  • A confident communicator with clear thinking and a well-organised approach
  • A confident and persuasive writer, a skilled crafter and deliverer of presentations
  • Highly collaborative and adaptive to working with all disciplines within the agency
  • Adept at communicating technical issues to non-technical people effectively and skilled at getting to the bottom of client’s needs and expectations.
  • Private medical insurance
  • Interest free season ticket loan
  • 25 days annual leave with the opportunity to buy 5 additional days
  • Company pension scheme
  • Annual performance-based bonus
  • Life and Income protection insurance
  • Tax efficient benefits (cycle to work, give as you earn)
  • Voluntary benefits (Dental, critical illness, spouse/partner life assurance)
About us

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

Bringing Ingenuity to Life.

Diversity Statement

PA is committed to building an inclusive and supportive culture where diversity thrives, and all of our people can excel. We believe that greater diversity stimulates innovation, enabling us to fulfil our purpose of ‘Bringing Ingenuity to Life’, supporting the growth of our people, and delivering more enduring results for our clients.

We only recruit, promote and reward our people based on their contribution, without regard to gender, race, disability, religion, nationality, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.

Job information

Firm: PA Consulting Group

Location: London (DIG)



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