ServiceNow Consultant

Become part of the team

Please note: We're all currently working remotely due to Covid-19. We hope to be back in the office later this year.

We are looking for people who want to play a key part in our vision to maintain our market leadership in IT Transformation. Our clients look to us for help in transforming their IT organisation, from defining an ambitious future through to driving performance improvement and operational efficiencies.  As part of PA’s Sourcing, IT Strategy and Corporate Services Capability, you’ll join an environment where your individuality and ideas matter. You will help us work with clients to develop and implement technology that drives the business’ ambitions.

As a ServiceNow/IT Operations consultant, you will help your client to identify and deliver improvements to their IT Operations through initiatives such as ITSM/SIAM operating model design, process maturity, ITSM tool implementation and ITSM outsourcing/insourcing.  You will be required to demonstrate understanding of the IT Operations environment as well as initiative, drive, and a commitment to helping your clients succeed.

At PA you have the license to think innovatively when it comes to achieving the best outcomes for our clients. We build multi-disciplinary teams to achieve the client’s ambitions so you will have the opportunity to work with colleagues with a range of business transformation and technology expertise across a range of sectors. 

As a ServiceNow/IT Operations Consultant you will have the opportunity to;

  • Draw upon your knowledge of the principles of ITIL, ITSM tooling (e.g. ServiceNow), process automation, DevOps, lean, and agile.
  • Be responsible for leading scoping, design, development, and implementation activities to ensure that the changes we help our clients implement deliver the benefits they require.
  • Collaborate with your colleagues to help manage some of our exciting projects across our portfolio of FTSE100 and Fortune 500 clients

We are particularly interested in people with a practical working knowledge of IT Service Management tooling suites such as ServiceNow and ITSM Event Management tools. Also a broad understanding of IT services, such as datacentre services, networks, security and application support.

This is your opportunity to be part of PA; an innovation and transformation consultancy, who believe in the power of ingenuity to build a positive human future in a technology-driven world.


What we're looking for

You may not have had a traditional consulting role, but you should have a natural curiosity and desire for change.  Although consultancy experience will be valuable, we are also interested in candidates with relevant IT Operations experience who have demonstrated a passion for delivering continuous improvement and ITSM transformation.

You should have:

  • A minimum of 5 years’ relevant IT Service Management experience although more would be expected for senior roles.
  • Technical/process experience in the following is essential: IT Operations, IT service management and ITSM tooling (particularly ServiceNow)
  • Flexibility to travel both nationally and internationally to our clients for varying durations
  • A desire to develop PA’s internal IT Capability as well as working with our clients
  • An ability to demonstrate outstanding verbal and written communication skills
  • A passion for adding value to clients’ business and embracing change

Advantageous to have:

  • Experience of working with IT leaders or equivalent to define ITSM Improvement
  • Track record of implementing ITIL standard Frameworks and adapting accordingly to Service requirements.
  • Ability to manage IT Suppliers.
  • Highly developed understanding of the challenges involved in managing and assuring delivery of integrated services.
  • Experience of working in large transformational programmes 
  • Excellent stakeholder management skills
  • A proven ability to think conceptually, solve problems and to deliver practical results

• Private medical insurance
• Travel allowance 
• 25 days annual leave with the opportunity to buy 5 additional days
• Company pension scheme
• Annual performance-based bonus
• Life and Income protection insurance
• Tax efficient benefits (cycle to work, give as you earn)
• Additional optional benefits (Dental, critical illness, spouse/partner life assurance)

About us

We believe in the power of ingenuity to build a positive human future in a technology-driven world.

As strategies, technologies and innovation collide, we create opportunity from complexity.

Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

PA. Bringing Ingenuity to Life.

Inclusion & Diversity

We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skillsets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us on

Job information

Firm: PA Consulting Group

Location: London



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