TB-4586; Service Delivery and Transition Manager

B2E Consulting

Job information

Firm: B2E Consulting

Location: South Coast

Education:

Benefits: Competive

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Project Summary

Do you have experience of working as a Service Delivery Manager within the Financial Services Sector?

Our client a multi-national financial services firm, is looking for a Service Delivery Manager to:

  • Support the transition from Remedy to Service Now
  • Perform internal and external supplier service reviews
  • Assist with the creation of policy, process and governance around theITIL framework

This role is all about providing Service Delivery and Transition support to current, in flight and projects in the pipeline.

Key Areas of Work

Key Requirements of the Role:

  • Demonstrable experience of both Service Design and Service Transition throughout the project lifecycle including Service Acceptance Criteria
  • To apply Service Design and Transition principles to current projects in flight and about to land
  • Carry out internal and external supplier Service reviews
  • To assist with the creation of policy, process and governance around the ITIL framework
  • Support the move from Remedy to Service Now
  • Creation of MI packs
  • Streamlineand enhance current support processes.

Mandatory Skills/Experience

Successful candidates will be able to demonstrate:

  • Service Delivery/Management Experience: 5+ years as a proven Service Manager.
  • Project Environment: proven ability to deliver projects in dynamic, fast paced and challenging corporate environments
  • Qualifications: ITIL, ProjectManagement Qualifications (PRINCE2, PMP)

Optional Skills/Experience

The following skills and experience will also be beneficial to your application:

  • Industry experience: Financial Services, Insurance, Asset Management

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Job information

Firm: B2E Consulting

Location: South Coast

Education:

Benefits: Competive

Apply

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