Director, B2C Retail Banking & Insurance, Operational Due Diligence

Alvarez & Marsal

Job information

Firm: Alvarez & Marsal

Location: London

Education: Postgraduate degree

Benefits: Competitive

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Department:  Private Equity Performance Improvement (PEPI)

Alvarez and Marsal’s dedicated PEPI professionals work with Investors and their portfolio companies to provide independent analysis and end to end services across the investment life cycle that deliver results in every economic cycle.

Whether serving in a performance improvement advisory capacity for an under-performing company or in interim management roles, we draw on a deep operational heritage and proven approaches, such as our proprietary diagnostic – the Rapid Results Program, which helps to quickly and effectively assess business process management risks and identify key areas impeding performance.

Through our PEPI practice, Alvarez & Marsal (A&M) offers assistance to private equity owned portfolio companies that are under-performing or with a need of re-organisation and re-positioning. Working directly with company management, A&M's involvement reassures all stakeholders that the company is taking important steps to address its problems and maximise its value.

Purpose of the role:

This role will have a focus around the B2C Retail Banking and Insurance sectors, specifically call centers, underwriting and specialist lending.  Within our established and highly regarded Private Equity Performance Improvement team, an opportunity exists for an Operational Due Diligence (ODD) specialist at the Director level. The opportunity will allow you to be based in our London office with potential for weekly travel to Europe.  

We are looking to hire someone who has a successful track record with a blend of tech-focused operational and commercial skills, an entrepreneurial approach and networks across the M&A community. 

Supported by the European Private Equity Performance Improvement team, you will help build the profile and reputation of A&M PEPI in Europe, specifically in the key specialism of ODD. You will reflect the operational distinctiveness that is A&M; a business savvy, solution focused business entrepreneur who is determined to make a difference and not afraid to challenge the status-quo. The Director will deliver both interim and advisory assignments in Pre and Post Deal.

Key Responsibilities:

  • Operational due diligence, 100-day planning, post-merger integration and performance improvement;
  • Advising and implementing performance improvement programs for major corporations across a range of industry sectors, with a particular focus on B2C Retail Banking and Insurance;
  • Evaluating both cost reduction and revenue enhancement opportunities;
  • Leading the post-acquisition work to ensure that the ODD was realized in full and in the shortest possible time;
  • Developing detailed and robust methodology to ensure that the in the first 100 days total clarity and ownership is created throughout the organization, a clear path to delivering the growth and cost reduction developed and the identified quick wins delivered;
  • Encompassing in the 100-day planning process the merger of two organizations for which a specific methodology has been developed;
  • Support delivery of projects with private equity owned businesses to assess opportunities to improve their financial /operating performance and implement findings and recommendations;
  • Work with private equity owned clients through the full spectrum of complex issues that arise in operations, including manufacturing, supply chain management, logistics and purchasing;
  • Contribute strongly to business development activity including developing successful pitches and selling, on from the initial “diagnostic” project phase into implementation work;
  • Initial rapid diagnostic into a company's immediate and future major operational issues, product profitability, cost base, manufacturing processes and options for performance improvement;
  • Supporting PE firms to ensure their portfolio companies have credible plans and the ability to execute and deliver the financial results required;
  • Developing and implementing a new operating plan to improve the business operational performance.

Requirements for this position:

  • A Bachelor’s degree from an accredited university is essential, preferably with a Finance Business related topic;
  • Must have strategic consulting experience (ideally in a client-site focused delivery model) in a top tier strategy firm or leading specialist and/or niche advisory firm;
  • Will have established sector experience around B2C Retail Banking and Insurance, specifically in the areas of call centers, underwriting and specialist lending;
  • Must have proven relevant experience of working within International Operations including Shared service functions, especially if this experience has involved either successful integration of businesses, set up of central functions or turnaround work;
  • A recent track record of successfully delivering due diligence assignments at pre and post deal;
  • Proven track record in formulating & implementing global business strategy and leading cross-functional & multi geography teams;
  • Experience in operational KPIs, Balance Score Cards, and a reporting/ review process to ensure continuous improvement of the operational performance of the business;
  • Specialist in financial modeling/financial advisory work, connecting & communicating the financial implications and risks to C-Level level around important strategic decisions;
  • Understand and execute LEAN production philosophy;
  • Lead holistic performance improvement projects, understanding different kinds of Project Management Office (PMO) tools;
  • Whilst previously international work profile would be highly desirable, you must have an ability and willingness to travel (potentially from Day 1) to client sites, across the UK & European regions, at short notice as part of the working week;
  • Clear determination to deliver the latest thinking in pre and post deal solutions;
  • Strong analytical skills and deep dive analysis;
  • A persuasive and effective communicator who can engage effectively with leadership teams in pressure situations.

Why A&M?

Companies, investors, lenders and government entities around the world turn to Alvarez & Marsal (A&M) when conventional approaches are not enough to activate change and achieve results.

Privately-held since 1983, A&M is a leading global professional services firm that delivers performance improvement, turnaround management and business advisory services to organizations seeking to transform operations, catapult growth and accelerate results through decisive action. Our senior professionals are experienced operators, world-class consultants and industry veterans who draw upon the firm's restructuring heritage to help leaders turn change into a strategic business asset, manage risk and unlock value at every stage.

When action matters, find us at www.alvarezandmarsal.com.

Our heritage is restructuring, but for over 30 years we have grown from a premier restructuring boutique to a global consulting firm with more than $1 billion in revenues. Over the course of time we have experienced the shifts in the various regulatory environments around the world.

Establishing a presence in Europe over ten years ago, the European business now has some 600 staff in a broad range of professional services including: Corporate Transformation, Financial Institutions Advisory, Transaction Advisory and a market leading Private Equity Performance Improvement practice.  

Our lifestyle and values:

Attracted by our meritocratic culture and the opportunity to build a business with like-minded individuals, our people have joined A&M from senior roles industry and commerce, the Big 4, top tier strategy houses, private equity firms, hedge funds and leading financial services institutions. A&M is an outcomes focused business founded on the principles of objectivity, pragmatism and tangible and measurable success.

Our people have built their credentials through careers that combine experience in industry management and professional services. A&M has a proven track record of managing complex, high profile situations and delivery through world class expertise and excellence in execution. The culture of the business offers variety of skill, language, heritage and professional background and therefore is unique in terms of style and approach. This is a business where your colleagues are your best allies and ideally, your best friends. A business where good friendships thrive and trust is as true internally as with the client. Furthermore, the values of the business which include integrity and fun as well as just reward for great work comes to life when you become part of the team.

Voluntary Inclusion


It is Alvarez & Marsal’s policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Job information

Firm: Alvarez & Marsal

Location: London

Education: Postgraduate degree

Benefits: Competitive

Apply

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