BXT Delivery Lead - Senior Manager

Postgraduate degree
This job is no longer available

A career with Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.


As a Senior Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

  • Proactively assist in the management of a portfolio of clients, while reporting to Directors and above

  • Be involved in the financial management of clients

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Develop project strategies to solve complex technical challenges for our clients

  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team

  • Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria

  • Train, coach, and supervise team members

  • Continue to develop internal relationships and developing your PwC brand

About the team

Be part of a team that lives and breathes the BXT philosophy and helps the rest of Consulting to do the same. BXT is Consulting’s approach to how we work. The world is changing rapidly and this means we need to transform our ways of working to remain relevant.

The role of the team is to

  • Bring together diverse perspectives to connect the best of the firm for our clients

  • Coach teams in using human centred approaches to get to the heart of what people actually want and need

  • Work with bid and engagement teams to develop big bold visions for our clients that get them excited about the future

  • Encourage collaborative and agile ways of working in sales and delivery

About the role

An experienced and impactful Consulting, comfortable with challenging senior stakeholders to drive the development and delivery of BXT across Consulting.

The BXT Delivery Lead will be able to competently coach opportunity teams to adopt BXT ways of working in delivery and helping design innovative, progressive delivery models


In this role, the successful candidates will

  • Support scoping discussions and delivery approaches to apply BXT principles

  • Deliver BXT hubs with clients - helping architect delivery solutions

  • Provide coaching for client interactions, conversations and re-negotiations

  • Develop BXT delivery playbooks working alongside our global BXT team

  • Working with Account Management teams to drive and own a pipeline of delivery projects

  • Define and collating BXT methods, tools and playbooks

  • Understand and map out delivery capability in PwC

  • Work with project teams to design programme approach and plan - drawing on principles from agile delivery and design thinking

  • Bring the best of PwC by working with and connecting teams with relevant personnel such as Integrated Solutions; Disruption; Experience Centre

  • Understanding and application of design thinking

  • Understanding of agile

  • Good knowledge of Consulting across a broad scope of transformational offerings across front and back office

  • Evidence of excellent influencing and communication skills and the capability to challenge and manage senior stakeholders.

  • Proactive with a positive can do approach.

  • Self-starter able to work effectively as a member of a team.

  • The ability to form networks with partners and staff at all levels.

  • Commercially and risk aware.


In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Job information

Firm: PwC

Location: London

Education: Postgraduate degree

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