DMc-4375; Project Manager, Contact Centre

B2E Consulting

Job information

Firm: B2E Consulting

Location: Leeds

Education:

Benefits: Competive

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If you would like any help with your application, please contact Hugh Abbott (during business hours) on our B2E Support line - tel: 07917 322 808

Role Summary

Do you have experience working as a Project Manager on Contact Centre optimisation programmes?

Our client, a leading UK Financial Services company, is looking for a consultant with:

  • Strong Project Management experience working for 'blue chip' corporate clients
  • Experience implementing and/or optimising Contact Centres
  • Experience working with one of the Top Tier Consulting companies (preferable)

The role is all about the managing the optimisation and rollout of new technology within our clients existing contact centre, as well as changes and integrations with the existing IVR.

Key Accountabilities

Reporting directly to the Programme Manager you will be primarily accountable for:

  • Managing a project team of internal staff and external vendors (including internal, contract, 3rd party suppliers and Systems Integrator Partners)
  • Leading the project team to define and deliver the end to end business outcomes on which the project is reliant. This includes both the technical delivery and the associated revision to business processes to use that technology
  • Delivering the project(s) to agreed milestones, quality standards, and budget
  • Managing and being accountable for all aspects of cross-project risk, issues, and dependencies
  • Identifying, tracking and managing intra & inter Programme/portfolio dependencies with other business initiatives and key projects proactively
  • Engaging, contracting and managing 3rd party vendors where appropriate
  • Building strong sustainable relationships with project and business stakeholders
  • Providing appropriate project MI externally and for steering committee meetings.

Mandatory Requirements

Successful candidates will be able to demonstrate:

  • Project Management Experience: 5+ years PM experience. Comfortable operating within large, matrixed project teams (containing internal, external, 3rd party vendors, Top Tier SI’s)
  • Functional/Technical Experience: Experience of delivering projects with Contact Centre technologies (IVR, telephony, etc)
  • Qualifications: qualified through a range of Project and Programme Methodologies (e.g. MSP, Prince 2, PMP, etc.)

Optional Requirements

The following experience will also be beneficial to your application:

  • Consulting experience:3+ years experience working with one of the Top Tier Consulting companies

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Job information

Firm: B2E Consulting

Location: Leeds

Education:

Benefits: Competive

Apply

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