Customer Transformation Senior Manager - Govt & Health

PwC

Job information

Firm: PwC

Location: Castle Donington

Education: Postgraduate degree

Benefits: Competive

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Responsibilities will include

  • developing customer experience strategies

  • performing customer journey mapping and analysis

  • overseeing customer segmentation development and analysis

  • identifying improvements in user experience

  • developing user experience strategies

  • performing user experience assessments

  • developing digital transformation strategies

  • supporting the execution of customer experience and digital transformations, including CRM implementations

  • undertaking workforce digital skills and capability assessments

  • delivering digital workforce transformation

  • developing new customer propositions, products, and services

  • undertaking customer research

  • defining future state customer journeys

  • undertaking current state channel and service design assessments

  • developing and executing service transformation strategies

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Job information

Firm: PwC

Location: Castle Donington

Education: Postgraduate degree

Benefits: Competive

Apply

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