People and Organisation Manager - Change Management

Postgraduate degree
Functional areas
This job is no longer available


As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Contribute to the development of your own and team’s technical acumen
  • Develop strategies to solve complex technical challenges
  • Assist in the management and delivering of large projects
  • Train, coach, and supervise staff
  • Keep up to date with local and national business and economic issues
  • Continue to develop internal relationships and your PwC brand

Who we are looking for

Our Consulting business specialises in supporting organisations to manage a variety of programmes ranging from large scale transformation programmes to more focused and discrete projects.

We work with our clients in a range of industries to support major transformation programmes. A key part of our growth strategy is to support clients deliver technology enabled change. We work closely with our colleagues across Consulting, and particularly in Technology to deliver change from strategy through to execution. The dynamic nature of our market is such that a range of factors are driving organisations to change, be that, responding to changes in regulation/legislation, cost reduction, implementing new operating models, (more customer centric) and utilising digital to enable service delivery.

This requires a team of skilled change management practitioners with experience of applying change management tools and techniques in a variety of client situations ranging from large scale transformation programmes involving multiple functions, sites and geographies, to more focused and discrete change projects. Our globally accredited “people centric change approach” is truly differentiating in the market and is already having a positive impact on our ability to deliver sustainable value for our clients.

To be effective, change management consultants need to be able to take an analytical approach to understanding how an organisation works in practice, whilst being sensitive to the change impacts, gaining buy in and driving behavioural change through the adoption of new ways of working. They see the “big picture” for the changes and appreciate the need to align leaders, consider the culture and behaviours needed to drive the changes through the organisation, and importantly make the change personal.

They may have a background in strategy, process, HR, or change management and will have experience working on and delivering major organisational changes, including technology enabled change.

About the role

Key responsibilities will include

  • Managing end to end change programmes involving a single function, department or site from understanding the organisational implications of strategy through to design and implementation, working closely with client management and other PwC specialists (e.g. organisation design, learning and training, capability and performance management).
  • Assisting in scoping and planning the development of the change components of project and programme plans with a strong emphasis on interdependencies with other programme workstreams e.g. technology, operating model, process and system design.
  • Conducting interviews, delivering workshops and analysing organisation documents and data in the early phases of a programme to help develop a clear understanding of the previous and current change capability, successes, opportunities and risks.
  • Assisting in the development of change strategies and taking a lead role in managing their delivery, using real time data to iterate the approach. For example, using change readiness metrics to prioritise activity, and change engagement data to develop targeted communications for client staff, deliver face to face workshops, etc.
  • Managing teams ensuring performance objectives are set, monitored and regular feedback is provided.
  • Recognising key implementation challenges at the outset and preparing clients for the pragmatic delivery of the changes and new ways of working
  • Contributing and improving the methodology for the digital landscape and people and organisation services offered and the tools that support these



  • Understanding and application of the system development lifecycle from a change management perspective
  • Delivering Technology enabled change (SAP, Oracle, Success Factors, etc)
  • Experience with process mapping
  • Ability to develop close working relationships both internally and externally.
  • Experience of the end to end change management lifecycle.
  • Experience managing discrete change engagements, e.g. across single/multiple sites, functions and/or geographies.
  • Ability to work as part of a multi-disciplinary team.
  • Experience in developing and facilitating workshops with client staff.
  • Experience applying change management approaches, tools and methods, e.g. defining the vision and case for change, leadership alignment, behaviour and culture change, stakeholder engagement and communications, change impact, change agent networks, digital tools, training, role mapping, managing the benefits realisation process, etc
  • Proficient with Google sheets, docs and slides.
  • Financially literate with degree level education
  • Experience with data analytics


  • Wider People & Change and Operational experience in at least one of the following disciplines
    • Technology enabled change
    • Strategy development and implementation
    • Organisation design
    • Talent management
    • Human Resources and Employee Relations
    • Operations excellence
  • Experience of working in large private and/or public sector clients.
  • Further personal/ industry qualifications such as ACA, CIMA or MBA
  • Understanding of the use of data analytics and visualisation techniques
  • Experience working in professional services/consulting


In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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Job information

Firm: PwC

Location: London

Education: Postgraduate degree

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