Design Producer - Manager - Experience Centre

A career with Experience Consulting services, will provide you with a unique opportunity to help our clients change customer behaviours through the experience journey starting with a strategy, then through design, and eventually implementation. You’ll focus on bringing interactive tools in the form of mobile apps, websites, or other digital platforms to ensure our clients fully integrate customer and user experiences into their organisation.

About the EC (Experience Centre)

We’re a team of strategists, designers and makers at PwC, and we make beautiful things ( new experiences, new products and services, brand-led custom design for Enterprise platforms) that work for people (consumers, customers, citizens and employees).

We do this through Design Thinking and Design Doing .

We define Design Thinking as an insight-driven, prototype-led, and iterative way of solving problems that puts people at the heart of the design process, and Design Doing as User Experience (UX) and Visual Design to create, or change how things look, work or make you feel.

About the role

As a Design Producer, you’ll plan and deliver Design Thinking and Design Doing projects — new experiences, new products and services, brand-led custom design for Enterprise platforms (e.g., Salesforce, SAP, Microsoft) — in our high-energy London-based Studio, as part of a diverse multidisciplinary team.

You’ll also play a key role in defining our ongoing Design Production model (i.e., how we work), and influencing the business to continue to invest in Design Production as a key EC skill set.

About you

You’re a keystone — a bright and ambitious thinker who — will help us answer the most important problems in society, and build a better future for our clients.

You’re passionate about Design, and you’re keen to be part of a diverse, high-energy, multidisciplinary project team.

You have a broad sense of empathy for the different roles in the Experience Strategy, Design, and Development process, and Management Consulting more generally.

You’re credible, confident, and ruthlessly precise; you’re an efficient and effective communicator.

You’re flexible and adaptable; you know when to roll with the punches and when to stand your ground.

You know how to get great work made — be that designing a new product or prototyping a new service — and if you don't you’ll find someone who can.

Your skills

Aptitude

• 5+ years’ experience in an agency, design consultancy, or client-side, working in a client-facing Design Producer role

• Proven experience planning and managing projects/programmes of work to plan, design, and deliver new experiences, new products and services, and brand-led custom design for Enterprise platforms (e.g., Salesforce, SAP, Microsoft), across multiple touchpoints and a variety of platforms

• Extensive experience as the primary author of

  • Project approaches

  • Detailed project plans

  • Detailed resource plans

  • Scopes of Work/Letters of Engagement, and contracts

  • Other project-related documents (e.g., status reports, financial reports and forecasts)

• First-hand experience

  • Casting

  • Resourcing

  • Reporting

  • Managing (up, down, and laterally) throughout the project lifecycle

  • Escalating (as needed)

Attitude

• A diplomat who knows how to build and maintain great relationships

• An empathetic team member who listens to everyone

• A natural problem solver with an open mind

• A master balancer of money and time, quality and efficiency, client and team

• An energetic and passionate individual who sweats the details

• A collaborative teammate who thrives on working with, and learning from, a diverse range of experiences and perspectives

Practicalities

• Mac literate (hardware and software)

• Deep knowledge of

  • Agile development methodologies (ideally Agile SCRUM certified)

  • Jira and other Project Management tools

  • The end to end experience strategy and design process

• Understanding of

  • User research and insights

  • Service Design, Experience Strategy, Experience Design, and Visual Design, and how these disciplines work together

  • Design Thinking

  • Accessibility

  • Ecommerce

• Aware of

  • Design software (e.g., Sketch, Adobe Creative Cloud Suite)

  • Prototype software (e.g., inVision, FramerX, Principal)

  • Presentation software (e.g., PPT, Keynote)

  • Development languages (e.g. jQuery, HTML5, CSS etc.

• Able to demonstrate interest in a creative endeavour (e.g., illustration, print, photography, film, industrial, interiors, copywriting)