Operations Consulting Manager - Process Excellence (private sector)

Postgraduate degree
Functional areas
This job is no longer available


As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Contribute to the development of your own and team's technical acumen
  • Develop strategies to solve complex technical challenges
  • Assist in the management and delivering of large projects
  • Train, coach, and supervise staff
  • Keep up to date with local and national business and economic issues
  • Continue to develop internal relationships and your PwC brand

* Job Description

About the team

PwC’s Consulting Practice has ambitious growth plans and the Operations Performance Improvement team is at the heart of this growth. Our team work off an enormously strong client platform with strong board level commitment to this growth agenda. We can offer a broad position to successful applications including some cross sector work and some international assignments.
Our experienced team have an excellent track record of delivering high quality work to major international clients. We categorise our operations performance improvement skills through four key platforms, and anticipate Managers would have good experience in one or more of these areas

Operations analytics Experience of identifying/implementing Key Performance Indicators and balanced scorecards to improve operational performance, diagnostic reviews and benchmarking

Operational cost reduction The application of tools and techniques to aid consistent and emotion-free analysis of cost reduction targets, for example, Zero based budgeting,

Lean The application of Lean thinking and programme management methodology to fundamentally change the way people work in both traditional and non-traditional Lean heartlands

Process improvement The application of standard process design and improvement techniques, including effective implementation of process changes in operational environments.

About the role

Our people are experienced process and performance improvement consultants, using a range of analytics and improvement techniques to improve our clients’ front office or operational performance. You will be playing a key role as part of a highly skilled, specialist team within a wider group of operations and consulting professionals. At the same time, you will be encouraged to initiate and develop new ideas.

Essential skills & experience required

  • Educated to degree level or equivalent

  • Experienced process improvement practitioner with experience of using relevant tools, techniques and applications

  • Ability to translate performance improvement benefits into financial business outcomes

  • Ability to lead, implement and sustain performance improvement work-streams (on larger programmes) or projects, including leading and directing teams

  • Ability to be pragmatic, resilient and innovative in problem solving and issue resolution

Desirable skills & experience required

  • Previous experience of working in a consulting environment is highly desirable

Additional information

  • Amount of time client based (90%)

  • Need to travel/overnight stays away from home (Yes)

  • Opportunity for flexible working (Yes)


In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Job information

Firm: PwC

Location: London

Education: Postgraduate degree

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