Senior Salesforce Delivery Manager – Private Sector

PwC

Job information

Firm: PwC

Location: London

Education: Postgraduate degree

Benefits: Competive

Apply
Background

PwC is the leading global professional services firm and acclaimed as one of the world’s leading employers. We offer diverse and rewarding experiences for our people: through the variety of clients we engage with and projects we deliver; the calibre of our teams; and the exceptional training and career development opportunities we provide.

As organisations increasingly seek to respond to the challenges of operating in the digital age, PwC provides independent advice and extensive capability to help our clients deal with the impact of digital disruption on traditional ways of doing business. Our distinctive insight is that organisations don’t need a digital strategy, but a business strategy for the digital age, as digital impacts every aspect of the organisation.

The real imperative for our clients now is to become ‘digitally fit’, in order to survive and thrive in the modern digital economy. For PwC, this means that we must offer our clients a range of digital platforms so that they can respond to the digital threat and opportunity: we help our clients understand its impact on their markets and customers; define their strategy; evolve their existing capabilities; create new opportunities; accelerate delivery; and build digital trust in their brand.

One such digital platform that PwC is now investing in is Salesforce.com covering its Marketing Cloud, Sales Cloud and Service Cloud offerings. As one of a few global platinum partners of Salesforce.com, PwC is well placed to offer its clients full business transformation services for the digital age and specifically needs to offer Salesforce.com implementation services.

To develop our digital capability at PwC, we are looking for people who enjoy the excitement of shaping new ideas and working as part of multi-disciplinary teams on complex challenges, where each project is likely to be different to the last. We are looking for candidates with the passion and commitment, intellect and experience that can enable our clients’ success in the intensely competitive economic environment of the digital age.


The role

You will be responsible for project delivery across a range of Salesforce-related projects, from mid-sized rollouts to full scale digital transformation programmes. You will be fully responsible for delivery of one or more projects in our portfolio, managing the client and internal teams. You will work closely with the commercial team during presales and will participate in our resourcing processes. The role is multi-faceted and the proportion of your time spent on each aspect could vary from time to time.


Duties to include:

Programme & Project Management

  • Own the delivery of all aspects of PwC delivery on a project

  • Where necessary work across projects in parallel

  • Develop and maintain project / programme plans

  • Manage client stakeholders

  • Manage risks, issues, dependencies and actions

  • Manage all workstreams for your project delivery including near/off shore when necessary

  • Coach and develop the internal team on delivery processes and best practice

  • Provide internal reporting of project performance


Delivery / Commercial Interface

  • Ensure smooth handover from Commercial in to Delivery teams

  • Facilitate review of proposals as necessary during the presales process


General

  • Engage wider team in their role in contributing to delivery best practices

  • Maintain certification in select partner products


The essentials:
  • Proven experience leading large Salesforce programmes end to end

  • Excellent written and verbal communication skills

  • Salesforce.com certification – minimum requirement of ADM 201 and/or App Builder

  • Project management certification

The nice to have:
  • Experience in Financial Services processes

To do the job well, you should be/have:
  • Honest and trustworthy

  • An enthusiastic, proactive and professional approach to work

  • Able to use initiative & work independently

  • Willing & able to work from home

  • Willing to travel as needed

  • Excellent inter-personal, listening and communication skills, both written and orally

  • Able to understand different audiences from c-level to technicians

  • Good self-management skills, to be able to stay calm and professional, and to manage own workload to meet deadlines

  • Excellent organisational skills and ability to prioritise and delegate effectively

  • Accurate and have good attention to detail

  • Able to work under pressure and enjoy a fast paced working environment

  • Flexible and willing to adapt to business requirements

Location
London

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Job information

Firm: PwC

Location: London

Education: Postgraduate degree

Benefits: Competive

Apply

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