Postgraduate degree
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To further professionalise our Front of House experience for our visiting clients and resident employees, we are looking to hire an experienced and professional senior receptionist – someone who is high-energy and polished, has a passion for client services and is happy to take initiative and think on their feet.

A&M’s Receptionist role requires flexibility, energy, the ability to multi-task, prioritise and be aware at all times that A&M’s reception is the heart of the office. A professional appearance is required at all times.

Key Responsibilities

  • Taking ownership and pride in providing a professional Front of House service
  • Managing a very busy switchboard and re-directing internal and external calls
  • Answering all calls and ‘at the desk’ queries in a professional and timely way
  • Greeting all A&M visitors, show them to their room and providing refreshments
  • Being the first point of contact for the main building reception, representing A&M within the building
  • Managing all  client meeting rooms ensuring that they are always maintained to a high standard

Furthermore, the receptionist will primarily be responsible for the following:

  • Office Coordination: liaising with the building maintenance team regarding controlling the office temperature, and escalate any issues to the Office Manager, Booking couriers and organising all incoming and outgoing post
  • Ordering passes for new hires and managing the visitor passes
  • Order the catering for events held in the office
  • Checking and liaising with IT as necessary to remedy faults the technology in each meeting room ensuring that the telephones and TV screens are in full working order (each morning)

Soft Skills required

  • Superior communications skills, able to present a friendly and open style
  • Demonstrable energy and the drive to be in control at all times
  • An obvious passion for client service
  • A flexible approach and the ability to switch between tasks and services as required
  • Enthusiasm and sensitivity to others, you will enjoy being part of a close working team 

Experience required

  • Receptionist/front of house/in person customer services experience within professional services or financial industry
  • Experience in multi-tasking in a busy customer/client facing environment
  • Experience in working with Microsoft office to intermediate level

Voluntary Inclusion

It is Alvarez & Marsal’s policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Job information

Firm: Alvarez & Marsal

Location: London

Education: Postgraduate degree

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