Director of Digital, Corporate Performance Improvement

Alvarez & Marsal

Job information

Firm: Alvarez & Marsal

Location: London

Education: Postgraduate degree

Benefits: Competitive


Director of Digital, Corporate Performance Improvement Practice  

Alvarez & Marsal 


Companies, investors, lenders and government entities around the world turn to Alvarez & Marsal (A&M) when conventional approaches are not enough to activate change and achieve results.

Privately-held since 1983, A&M is a leading global professional services firm that delivers performance improvement, turnaround management and business advisory services to organizations seeking to transform operations, catapult growth and accelerate results through decisive action. Our senior professionals are experienced operators, world-class consultants and industry veterans who draw upon the firm's restructuring heritage to help leaders turn change into a strategic business asset, manage risk and unlock value at every stage.

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The opportunity

Our heritage is restructuring, but for over 30 years we have grown from a premier restructuring boutique to a global consulting firm with more than $1 billion in revenues. Over the course of time we have experienced the shifts in the various regulatory environments around the world.

Establishing a presence in Europe over ten years ago, the European business now has some 600 staff in a broad range of professional services including: Corporate Transformation, Financial Institutions Advisory and Performance Improvement. 

Corporate Performance Improvement in Europe is built on focussed and differentiated offerings with a strong element of innovative and sustainable solutions (emphasising the ‘how’ as well as the ‘what’), and a clear target market. This is underpinned with leaders who inspire business confidence and create a market differentiating approach based on implementation and execution.

Working either in an advisory capacity or taking the reins in an interim C-Suite role, the Corporate Performance Improvement senior management team is a group of industry and other specialists providing clients with solutions to complex business issues in industry specific and other key areas of performance improvement such as: cash management, cost management, revenue enhancement, business operations, customer management and solutions, IT operations, supply chain, merger integration and carve-outs.

Within this team, an opportunity exists for a Director of Digital. We are seeking an individual with deep digital knowledge and insight, a blend of operational and commercial skills, an entrepreneurial approach and well developed networks to build out our offering in this space. Entrenched in the challenges that face business relating to the digital agenda the successful hire will be experienced in exploiting digital for profitable growth.

The successful appointee will be responsible for contributing to the profile and reputation of the Firm, specifically in the Digital space. He/She will reflect the operational distinctiveness that is A&M; a business savvy, solution focused business entrepreneur who is addicted to having an impact, determined to make a difference and not afraid to challenge the status-quo.

The successful candidate will be a high-energy individual with excellent digital skills and a track record of successfully delivering Digital Transformation programmes. They will possess advisory experience, either from a top tier strategy firm, a leading specialist and/or niche firm or ‘Big 4’ consultancy. Candidates will have a tight grasp on digital trends and challenges in areas such as:

  • Digital and physical convergence
  • Digital transformation
  • Digital technologies and their impact on the overall IT landscape
  • Digital Operating Models
  • Online and multi-channel analytics
  • Increasing the use of digital for customer touch points
  • Impact of digital on physical locations such as retail stores
  • Digital marketing including a focus on acquiring only profitable customers
  • Creating a digital customer proposition
  • Customer loyalty
  • Personalisation and next best action
  • Mobile engagement
  • Customer journeys

Specifically, the Director will have:

·         Clear determination to deliver the latest thinking in digital within a highly competitive advisory marketplace.

·         Advisory experience, either from a top tier strategy firm, a leading specialist and/or niche firm or ‘Big 4’ consultancy

·         Experience of operating at CCO or Digital Director level

·         European industry experience across the Media, Financial Services, Hospitality or Leisure sectors

·         The ability to act as an Interim Director

·         Capacity to thrive in a fast-paced, challenging, and uncertain environment

·         Will be a strong business change agent with a reputation for transforming organisations to drive profit and growth through exploitation of Digital

·         Experience of managing multiple stakeholders including ‘C’ level executives for the delivery of innovative agendas

·         A proven track record in a Business Development environment, ideally having developed his/her own network of clients/contacts

·         The ability to manage distributed teams across multiple locations in Europe, including third-party and in-house teams

·         Commercial exposure to SLAs and third party management.

·         A Bachelor’s degree from an accredited university is essential. Fluency in one or more European languages is highly desirable, as is an MBA.


Soft skills

In addition to the skills and qualities detailed above, the desired candidate will also demonstrate the following attributes;

Capacity to thrive in a fast-paced, challenging, and uncertain environment

Strong facilitation skills, forging consensus around credible, executable solutions.

Passionate about affecting real change.

Excellent written and oral communications skills, confident and impactful presenter.

Objective, fact based approach to problem solving.

Hands-on and non-hierarchical operator who is equally effective in managing up and down and relates well at all levels and cultures.

Driven by values and integrity, talks straight, builds confidence and leads by example.

Lifestyle and values


Attracted by our meritocratic culture and the opportunity to build a business with like-minded individuals, our people have joined A&M from senior roles industry and commerce, the Big 4, top tier strategy houses, private equity firms, hedge funds and leading financial services institutions. A&M is an outcomes focused business founded on the principles of objectivity, pragmatism and tangible and measurable success.

Our people have built their credentials through careers that combine experience in industry management and professional services. A&M has a proven track record of managing complex, high profile situations and delivery through world class expertise and excellence in execution. The culture of the business offers variety of skill, language, heritage and professional background and therefore is unique in terms of style and approach. This is a business where your colleagues are your best allies and ideally, your best friends. A business where good friendships thrive and trust is as true internally as with the client. Furthermore, the values of the business which include integrity and fun as well as just reward for great work comes to life when you become part of the team.

Voluntary Inclusion

It is Alvarez & Marsal’s policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Job information

Firm: Alvarez & Marsal

Location: London

Education: Postgraduate degree

Benefits: Competitive


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