Business Consultant

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First Consulting is a fast-growing, no-nonsense consultancy organisation specialised in offering operational advice and management solutions for clients with large-scale (customer) processes (back office, customer care, asset management). Not strategic but operational, tactical and always in close collaboration with the client.

As a business consultant you are the link between strategy and operation. Together with our clients you look for solutions and improvements that have a direct impact on the operating result. In this way you help businesses lift their operational performance to a higher level. It is important that you are able to work independently but you always have a strong team as your support network.

Examples of issues you may come across in your work are:

  • Reduction of down time at a network operator;
  • Reduction of processing time of customer complaints and raising customer satisfaction;
  • Management of the transition to new market structures and data systems.

Duties and responsibilities

  • Optimising (client) processes, including implementation and safeguarding within the organisation;
  • Making performances of operational processes and organisations transparent;
  • Designing, implementing and optimising operational processes;
  • Developing, building and implementing chain reports;
  • Project management: coordinating various improvement projects for maximum result;
  • Stakeholder management: implementing improvements together with the client

Job requirements

  • Pre-university education (VWO) and a completed university degree in a technical, business or econometric degree programme;
  • Down-to-earth, no–nonsense mentality;
  • Strong communication skills;
  • Explicitly decisive and result-orientated;
  • Proactive, professional attitude;
  • Able to understand the processes and systems of the client quickly;
  • Independent and methodical;
  • Socially skilled team player;
  • Demonstrable affinity with analysis and IT;
  • Client-orientated with an excellent feeling for business needs

We offer

  • Great career opportunities in a young, ambitious and fast-growing company;
  • Immediate substantial freedom and responsibility at large market players;
  • Structured coaching by experienced managers;
  • Personal training programme which ties in with your development plan;
  • Excellent employment conditions (More than competitive salary, bonus, lease car, laptop and telephone).


Send your CV with a covering letter to

Job information

Firm: First Consulting

Location: London

Education: Postgraduate degree