Deloitte, Technology Consulting, FSI Applications, Insurance, Manager, London

Postgraduate degree
Functional areas
This job is no longer available

Role description

Within Deloitte, our FSI practice accounts for more than 25% of the firm’s revenue and is the largest industry group. Driven by regulation, customer behaviour and competitive pressures the FSI landscape is changing at a pace previously unseen, and at Deloitte we help the world’s leading FSI organisations meet these challenges with innovative solutions, rigorous implementation approaches and sound delivery expertise.

Within insurance Deloitte is supporting our clients as they face a number of key challenges, spanning core operations, risk and finance functions and digital transformation. We work with clients in all sectors to overcome these challenges, including General Insurance, London Markets, complex Global Risk Carriers and Life Insurance.

Specifically, in FSI Applications Insurance Consulting, we are supporting our clients with business transformations underpinned by core applications and technology implementations. We also assist with digitising the customer experience and designing value-adds, including pricing and fraud analytics. In delivering on our clients’ expectations and goals we bring to bear our multi-disciplinary team, which consists of expertise in the design and implementation of new and revised applications, business change, operating models and processes, often combined with cost reduction and compliance with regulatory requirements.

Our team is growing, and we are looking for aspiring leaders who will add instant value to our clients and allow the firm to deliver services of distinction. As a Manager in our team you will benefit from early client exposure, working with and learning from some of the top practitioners in the industry and nurturing our talent. If you have the skills and experiences to overcome our clients’ key challenges and have the ambition to become a leader in applications design and delivery, business change, operating model implementations or process transformation, including solution architecture or end-to-end project / programme management and delivery, please get in touch.


Manager will have responsibility for:

  • Supporting complex Insurance change programmes with a focus on application design and implementation and technology enablement.
  • Understanding and anticipating client requirements and how applications can be used to meet these needs, based on a strong personal knowledge of insurance companies, relevant applications and emerging business and technology trends within the industry.
  • Leading and managing diverse teams of approximately 6 to 20 people to deliver measurable business outcomes.
  • Scoping and planning projects, with the ability to support your project teams through applying the most appropriate tools, techniques and approaches to create innovative deliverables of exceptional quality.
  • Building effective relationships with key decision-makers across Operations (Policy administration and Claims), Underwriting, Finance, Risk and IT.
  • Contributing to business development work, including taking our key propositions to market and the preparation of bids and proposals.
  • Participating fully within Deloitte to take a lead role in the growth of the insurance practice and the FSI Applications team, including delivering on the firm’s commitment to creating a more diverse and inclusive culture.
  • To have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm’s commitment to creating a more inclusive culture


We are looking for people who have skills aligned to our clients’ key challenges in core operations and risk and finance transformation.

To qualify for the role you must have:

  • Aptitude and ambition to be a successful member of our consulting team working in application design and implementation, business transformation, systems implementation, or process design and implementation.
  • Management experience gained in a major insurer or consulting firm of teams typically between 4 and 20 people.
  • Broad perspectives on the Insurance industry and deep expertise in the specific functions of Operations (Policy administration and Claims), Underwriting, Finance, Risk or IT and the applications used within each.
  • Outstanding project management disciplines including risk management.
  • Knowledge of implementation methodologies including agile development, the waterfall approach and business process reengineering.
  • Experience of working with insurance core platform applications, ideally Guidewire, TIA, Xuber or other major core platform applications.
  • Exposure to insurance finance and risk technology, specifically Oracle or SAP FS applications and / or reserving and capital platforms.
  • Experience in the design and implementation of target operating models, business processes and change management plans as they relate to core insurance operations, Risk, Finance and Actuarial functions.
  • Experience of working on regulatory change programmes in insurance.
  • Basic understanding of an insurer’s financial statements including the balance sheet and profit and loss account.
  • Exceptional communication and people skills, with the ability to articulate complex ideas to all levels of an organisation, and effectively engage with stakeholders ranging from subject matter experts to COO / CFO / CRO.
  • Excellent people management skills with a strong focus on team development.
  • Understanding and awareness of the commercial and reputational risks Deloitte may encounter and the appropriate mitigations.
  • A "can do" attitude with a real willingness to learn and participate.
  • Enthusiasm and passion for the delivery of market leading solutions that make a difference.
  • Full travel mobility.

We are Consulting

Three core competency areas make up our Consulting service line:

  • Technology
  • Strategy & Operations
  • Human Capital

We exist to solve complex problems

Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. With a team of over 3,000, each of us is energised by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.

We are committed to collaboration

Our role is to unlock potential for growth and innovation. We believe this requires real collaboration ? with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities.

We create long-term, sustainable impact

We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.

We offer a number of different career pathways

We offer three different career pathways at Deloitte, meaning that there are three different routes by which people can progress in Consulting. We provide variety regarding the career options available to you, assisting you to take career steps that fit your skills, talents and aspirations, and providing an environment where those choices can be discussed in meaningful and constructive career conversations.

The Consulting Career Paths are:

Consulting pathway ? pathway based around developing a broad consulting skillset alongside building expertise in a specific domain

Consulting Solutions pathway ? pathway where there is greater focus on building skills and deep expertise in a specific domain. Practitioners have a narrow focus, determined by their SME and type of contribution made

Consulting Services pathway ? pathway for people whose career is built around the delivery of managed services to clients (either internal or external)

About Deloitte

Deloitte offers integrated services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in the UK and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.

We value difference, with respect at the heart of our inclusive culture. We are open to discussing with candidates the different ways in which we are able to support agile working arrangements. We recognise that our people are juggling demanding careers with commitments and interests outside of work.

Hear from some of our people already working at Deloitte in agile ways.

We are proud to have received a special award for Best Innovation for our WorkAgility Time Out programme in the 2015 Top Employers for Working Families awards.

Job information

Firm: Deloitte

Location: London

Education: Postgraduate degree

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