Deloitte, Manager, Organisational Change Management - Technology Adoption - Financial Services, Human Capital, UK

Postgraduate degree
Functional areas
This job is no longer available

Role description

The Human Capital practice works with colleagues across Audit, Tax, Consulting and Financial Advisory to provide innovative and integrated people-focused solutions to clients from a diverse range of industries.

Our practice has three distinct go-to-market capability teams:

  • HR Transformation;
  • Organisation Transformation & Talent;
  • Programme Leadership.

From within one of these teams, you will have the opportunity to work with one or many elite clients in:

  • Consumer Business
  • Technology, Media and Telecoms
  • Energy and Resources
  • Healthcare and Life Sciences
  • Public Sector
  • Financial Service industry

The Organisational Change Management ? Technology Adoption role sits within the Technology Adoption Centre of Excellence (CoE) within our Organisation Transformation and Talent team. The Technology Adoption CoE is a growing team employing consulting professionals with experience across a number of areas such as organisational transformation, programme and change management, IT transformation, process definition/mapping, business requirements development and analysis. Applicants for this role are expected to have technology implementation experience, and, ideally, will have worked with technologies such as SAP and Oracle ERP suites, Workday and

Consultants will participate in a variety of projects across multiple industries and are responsible for one or more of the following: developing change strategies, benefits realisation, stakeholder engagement, communications, change impact analysis, business readiness and deployment planning, and training needs assessment and development. Applicants must be able to demonstrate expertise in at least one of these change management disciplines.

Based on experience, applicants will be considered for consultant level and senior consultant level roles.

As a consultant for Deloitte UK, extensive travel within the UK is likely with potential for projects outside the UK as well.


As a Manager, you will:

  • Develop strong long-term client relationships and become recognised as a trusted business advisor
  • Support the delivery of major projects and programmes. This will involve working closely with clients to improve their organisation design, change and leadership culture,
  • Support transformations from a technology adoption perspective through activities such as planning and designing and delivering communication plans, training development programmes, talent management strategies and transition and transformation programmes,
  • Develop work plans for components of engagements and manage junior teams to deliver against client objectives,
  • Manage one or multiple workstreams and produce quality deliverable against tight deadlines,
  • Contribute to client issues using your personal insight and experience to solve complex client issues,
  • Determine client needs/recommendations utilising a combination of experience, industry knowledge, tools, and technology,
  • Work with a range of stakeholders, and be seen as a subject matter expert within client organisations and by colleagues,
  • Demonstrate strong data analysis skills and apply best practice information to support opportunities for improvement,
  • Learn new technologies along with related business processes, and preparing communications and training materials for end users
  • Contribute to the growth of the practice, by leading new business proposals and presentations and developing new business ,
  • Effectively manage teams for the delivery of client work whilst also playing an active role in the career development of more junior team members.
  • To have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm’s commitment to creating a more inclusive culture


To qualify for the role you must have:

  • Proven experience in multiple organisational change management skills, including leadership alignment, stakeholder identification and analysis, detailed change impact assessment, end-user training, and developing and executing organisational change management plans
  • Relevant experience in an industry or consulting team-oriented environment in corporate operations, management and/or human resources-related fields;
  • Experience leading change management for major ERP system implementations, such as, SAP or Oracle and/or cloud-based applications, such as, Workday or;
  • Strong leadership and management skills;
  • Excellent facilitation, communication and data analysis skills;
  • Experience of managing client relationships, including previous consulting experience;
  • Experience of leading business development activity in the technology adoption space.

Additional desirable experience includes:

  • Experience leading and planning extensive training programmes for technology adoption
  • Knowledge of typical of Finance, Operations and/or HR functions and processes
  • Honed diplomatic skills, be excellent at networking, building working relationships with diverse and cross functional teams
  • Ability to handle multiple, conflicting deadlines without letting the quality of work suffer
  • Excellent organizational skills with the ability to multi-task and remain detail orientated

We are Consulting

Three core competency areas make up our Consulting service line:

  • Technology
  • Strategy & Operations
  • Human Capital

We exist to solve complex problems

Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. With a team of over 3,000, each of us is energised by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.

We are committed to collaboration

Our role is to unlock potential for growth and innovation. We believe this requires real collaboration ? with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities.

We create long-term, sustainable impact

We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.

We offer a number of different career pathways

We offer three different career pathways at Deloitte, meaning that there are three different routes by which people can progress in Consulting. We provide variety regarding the career options available to you, assisting you to take career steps that fit your skills, talents and aspirations, and providing an environment where those choices can be discussed in meaningful and constructive career conversations.

The Consulting Career Paths are:

Consulting pathway ? pathway based around developing a broad consulting skillset alongside building expertise in a specific domain

Consulting Solutions pathway ? pathway where there is greater focus on building skills and deep expertise in a specific domain. Practitioners have a narrow focus, determined by their SME and type of contribution made

Consulting Services pathway ? pathway for people whose career is built around the delivery of managed services to clients (either internal or external)

About Deloitte

Deloitte offers integrated services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in the UK and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.

We value difference, with respect at the heart of our inclusive culture. We are open to discussing with candidates the different ways in which we are able to support agile working arrangements. We recognise that our people are juggling demanding careers with commitments and interests outside of work.

Hear from some of our people already working at Deloitte in agile ways.

We are proud to have received a special award for Best Innovation for our WorkAgility Time Out programme in the 2015 Top Employers for Working Families awards.

Job information

Firm: Deloitte

Location: London

Education: Postgraduate degree

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