Secretary PA - Mercer, Leeds or Manchester-LON002JK

Undergraduate degree
Functional areas
This job is no longer available

Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset – their people. If you thrive on challenge, are passionate about delivering quality service, love solving problems, and truly enjoy connecting with people, we encourage you to explore the many job opportunities available through Mercer. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy, and human capital. MMC has over 57,000 employees worldwide and annual revenue exceeding $13 billion. For more information, visit or follow Mercer on Twitter @MercerInsights.

Position Summary

  • The purpose of this role is to provide support to the UK Client Growth Team by performing the duties of a PA / administrator which will include supporting senior Client Directors.
  • The ideal candidate will be someone who has worked in a PA or senior secretarial role for a minimum of 5 years, is advanced in Word and PowerPoint and has both excellent written and verbal communication skills
  • The candidate will providing comprehensive PA support including diary management, travel co-ordination, interfacing with client contacts, acting as phone gatekeeper and administrating internal systems. Preparing client correspondence, reports and PowerPoint presentations, carrying out extensive company research for account plans, designing and organising client workshops/meetings, managing MercerForce ensuring timely and accurate updating and downloading financial information to feed into client meetings and to progress actions including oversight of activity/management of drift on top revenue clients, assisting with client billing/reporting.


  • Complex diary management
    • Arrange conference calls and web meetings, taking a pro-active approach to ensure the correct participants are invited
    • Co-ordinate UK and global travel arrangements, and where the meeting arrangements are complex produce an itinerary
    • Prepare expenses
    • Manage the inbox of the client managers to identify activities that can be resolved without their input, and alerting them to urgent issues that require immediate attention
    • Prepare general correspondence and emails in response to non-technical queries
    • field incoming calls from internal colleagues and clients, addressing them in a professional and timely manner
  • Work alongside the Client Growth Support team on projects
  • MercerForce updating and reporting
  • Extensive Company Research
  • Assisting with client reporting and billing

Education (degree / diploma)

  • Professional qualification desirable (e.g. degree)


  • Extensive experience of working in a professional services/corporate firm

Knowledge and skills (general and technical)

  • Excellent communication skills, both written and verbal
  • Ability to manage multiple projects and priorities
  • Excellent analytical and problem solving skills
  • Excellent organizational skills, time management
  • Strong attention to detail and follow up skills
  • Knowledge of CRM tools
  • Excellent team player
  • Ability to work under pressure, multi-task and work efficiently against deadlines
  • Excellent knowledge of Microsoft office packages including Word, Excel, PowerPoint
  • Demonstrated ability to exercise sound judgement and decision-making
  • Proven ability to establish relationships with key stakeholders
  • Proven organisational and planning skills 
  • Self motivated
  • Takes own initiative
  • Proactive 
  • Broad understanding of Mercer offerings

Client Service

Primary Location
United Kingdom-Leeds

Marsh & McLennan Companies and its Affiliates aim to attract and retain the best people regardless of their gender, marital status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

Job information

Firm: Mercer

Location: Leeds

Education: Undergraduate degree

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