Pensions administrator-CHI003KP

Undergraduate degree
Functional areas
This job is no longer available
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital. We strive to develop our staff offering them training, support, progression options and exposure to technical work to help them develop their skill set as well as their career.
Pensions Administration is at the very core of Mercer's Retirement business, managing our clients’ schemes; it is our priority to deliver a timely, reliable, accurate and consistent service. We focus on understanding and managing member expectations and ensuring that they receive the information they need, when they expect it and in a suitable format, enabling them to make informed decisions on their benefits.
To work as part of a team providing an accurate, reliable and high standard of pensions administration service to members, Trustees and Clients. You will report to the Administration Service Manager.
  • To ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across member and scheme processing.
  • Ensure Errors and omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with Administration Service Manager.
  • Escalate to Administration Service Manager any opportunities/ideas for change 
  • Flexible and adaptable to the work demands as advised by Administration Service Manager (or Administration Service Representative).
  • Accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis.
  • Be accountable for the standard and quality of own work
  • Learn how to perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events.
  • Continuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality.
  • To accurately record own time spent, in accordance with standard procedures.
To support in the monthly/quarterly billing of the team’s clients.
  • To support in the production of client Stewardship Reports and scheme event processing for your team’s clients.
Preferably educated to GSCE level.  Including Mathematics and English Language grade C and above
Basic Computer Skills
Ability to self develop
Ability to work in a team
Ability to follow processes
Ability to perform pension calculations
Working towards the PMI qualifications (or equivalent)

Knowledge and skills
Ability to plan and organise own workload
Time Management skills

Client Service

Primary Location
United Kingdom-Chichester

Marsh & McLennan Companies and its Affiliates aim to attract and retain the best people regardless of their gender, marital status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

Job information

Firm: Mercer

Location: Chichester

Education: Undergraduate degree

More jobs