RA Litigation Lawyer-LON002IB

Job Purpose:
Serve as a member of the Mercer Legal Department, working alongside the Retirement Administration (RA) business to manage potential disputes and the Errors and Omissions programme for RA matters. This is a claims handling role and you will manage a dedicated caseload of matters arising out of RA in the UK market, as well as support and provide guidance for a team of Professional Champions, who manage low-value matters.

Role accountabilities and performance measures:

• Support and provide advice and guidance for a team of Professional Champions
• Review all new E&Os for the business and allocate to relevant Professional Champion or lawyer
• Actively manage own caseload of E&Os with guidance from in-house lawyers, ensuring that investigation and resolution of the matters progress in a timely manner
• Assist with the negotiation of settlement of E&Os in accordance Mercer’s internal requirements and approval process
• Maintain accurate records of all E&Os and assist with end of quarter reviews
• Assist with knowhow and template development for the Professional Champions and the RA business
• Instruct outside counsel as required and manage costs effectively
• Effectively prioritise work and manage time by understanding competing priorities and make appropriate judgements regarding relative importance
• Escalate key issues for decision or information using appropriate judgement as to when to do so
• Manage expectations well
• Deliver clear solutions to both internal and external clients
• Maintain up-to-date general legal knowledge to ensure compliance with relevant policies and legislation and provide advice
• Maintain accurate case records in the Department’s case management system
• Communicates regularly with internal business colleagues regarding projected timeframe for project completion
• A team player; offers to help colleagues and share work
• Take on projects important to the department or the internal client and manage these effectively and to completion
• Know the company and its business

• Relevant paralegal, claims handling or disputes management experience in a law firm, financial services, insurer or other professional services firm
• Excellent written and verbal skills

• Dispute resolution and understanding of ombudsman and litigation
• Claims handling
• Excel and other Office programs

• Remain calm under pressure
• Can communicate and influence effectively
• Develops self
• Creates, uses and captures knowhow
• Can plan and organise effectively
• Supports and embraces change
• Facilitates and embraces team culture