RA Litigation Lawyer-LON002IB

Undergraduate degree
Functional areas
This job is no longer available
Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset – their people. If you thrive on challenge, are passionate about delivering quality service, love solving problems, and truly enjoy connecting with people, we encourage you to explore the many job opportunities available through Mercer. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy, and human capital. MMC has over 57,000 employees worldwide and annual revenue exceeding $13 billion. For more information, visit www.mercer.com or follow Mercer on Twitter @MercerInsights. 

Job Purpose:
Serve as a member of the Mercer Legal Department, working alongside the Retirement Administration (RA) business to manage potential disputes and the Errors and Omissions programme for RA matters. This is a claims handling role and you will manage a dedicated caseload of matters arising out of RA in the UK market, as well as support and provide guidance for a team of Professional Champions, who manage low-value matters.

Role accountabilities and performance measures:

  • Support and provide advice and guidance for a team of Professional Champions
  • Review all new E&Os for the business and allocate to relevant Professional Champion or lawyer
  • Actively manage own caseload of E&Os with guidance from in-house lawyers, ensuring that investigation and resolution of the matters progress in a timely manner
  • Assist with the negotiation of settlement of E&Os in accordance Mercer’s internal requirements and approval process
  • Maintain accurate records of all E&Os and assist with end of quarter reviews
  • Assist with knowhow and template development for the Professional Champions and the RA business
  • Instruct outside counsel as required and manage costs effectively
  • Effectively prioritise work and manage time by understanding competing priorities and make appropriate judgements regarding relative importance
  • Escalate key issues for decision or information using appropriate judgement as to when to do so
  • Manage expectations well
  • Deliver clear solutions to both internal and external clients
  • Maintain up-to-date general legal knowledge to ensure compliance with relevant policies and legislation and provide advice
  • Maintain accurate case records in the Department’s case management system
  • Communicates regularly with internal business colleagues regarding projected timeframe for project completion
  • A team player; offers to help colleagues and share work
  • Take on projects important to the department or the internal client and manage these effectively and to completion
  • Know the company and its business
Skills and Qualifications:
  • Relevant paralegal, claims handling or disputes management experience in a law firm, financial services, insurer or other professional services firm
  • Excellent written and verbal skills
Technical Knowledge:
  • Dispute resolution and understanding of ombudsman and litigation
  • Claims handling
  • Excel and other Office programs
Behavioural Competency Requirements:
  • Remain calm under pressure
  • Can communicate and influence effectively
  • Develops self
  • Creates, uses and captures knowhow
  • Can plan and organise effectively
  • Supports and embraces change
  • Facilitates and embraces team culture
Location: London
Salary: Competitive
Closing date: 12/05/2016


Primary Location
United Kingdom-London

Marsh & McLennan Companies and its Affiliates aim to attract and retain the best people regardless of their gender, marital status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

Job information

Firm: Mercer

Location: London

Education: Undergraduate degree