Scheme annual events senior pensions administrator-MAN000DM

Undergraduate degree
Functional areas
This job is no longer available
Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital. We strive to develop our staff offering them training, support, progression options and exposure to technical work to help them develop their skill set as well as their career.
To work as part of a team providing an accurate, reliable and high standard of pension administration service for members, Trustees and Clients.  You will be competent in your use of technical and process knowledge. You will report to the SSC Team Manager.
  • To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone
  • Ensure Errors and omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with the SSC Team Manager.
  • Escalate to the SSC Team Manager any opportunities/ideas for change 
  • To ensure that all procedures are followed when undertaking work for Members, Trustees and Clients across member and scheme processing.
  • Flexible and adaptable to the work demands as advised by SSC Team Manager.
  • Accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis.
  • Be accountable for the standard and quality of own work
  • Perform pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across all scheme events
  • To be developing or have the ability to perform complex pensions calculations, enter pensions data and answer complex enquiries to the required standard using automated and non-automated manual/system processes across all scheme events
  • To be developing or to have obtained the ability to undertake checking activity as required to support team members
  • Continuous achievement of required service levels for scheme processing and at the required level of quality.
  • To be flexible and adaptable to work demands as advised by the SSC Team Manager
  • To accurately record own time spent, in accordance with standard procedures.
To support in the monthly/quarterly billing of the team’s client, if required

To support in the production of client Stewardship Reports and scheme event processing timetables for your team’s clients.

Preferably educated to GSCE level.  Including Mathematics and English Language grade C and above.
Ability to perform Pensions and Complex Pensions Administration calculations
Intermediate Computer Skills
Ability to self develop
Ability to work in a team
Ability to follow processes
Ability to check member work as appropriate to your skill level and experience
Ability to coach other Administration Service Representatives
Progression towards an pension industry standard accreditation / obtaining qualifications
Knowledge and skills
Ability to plan and organise own workload
Time Management skills

Client Service

Primary Location
United Kingdom-Manchester

Other Locations
United Kingdom-Glasgow, United Kingdom-Chichester

Marsh & McLennan Companies and its Affiliates aim to attract and retain the best people regardless of their gender, marital status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

Job information

Firm: Mercer

Location: Manchester

Education: Undergraduate degree

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