Issue Resolution Consultant

Postgraduate degree
Analyst: from £21,600 Senior Analyst: from £25,000 Specialist: from £30,600
Functional areas
This job is no longer available

We are currently seeking an Issue Resolution Consultant who is looking for an exciting and challenging career with Accenture – an employer that enables you to make a real difference.

As an Issue Resolution Consultant you will be responsible for Project Management Reporting and analysis across all the stages of Issue Resolution including Time, Savings and Productivity.

Operational Responsibilities: 

  • Managing and maintaining a Performance Management system, metrics and performance measures
  • Update Issue Resolution Leads on Issue Resolution Performance
  • Using project data to provide insights on exceptions and delays against targets and KPIs
  • Using insights from the analysis of project status data to drive actions across various projects, with the client
  • Working closely with the Delivery Team in India including the Issue Resolution, Parts Return Team
  • Working in a team responsible for developing action plans for alerts, ad hoc actions and Changes in Issue Resolution Process raised by the client, mutually agreed by Accenture or the ones suggested by Accenture
  • Delivering a roll-out process
  • Developing templates for communication to the client and capturing data for each stage of the project

People Management Responsibilities

  • Strong team player and leader
  • Motivating teams to achieve targets
  • Allocating workload within the team
  • Coaching, mentoring and motivating managers and specialists

The key skills and experience we are looking for in this role are:

Technical Skills

  • Experience in reporting insights to Executive Level Team
  • Expert level capability in use of desktop software (MS Office Suite, with focus on analytical skills in Excel)


  • Proactive team player
  • Relationship management
  • Team management skills
  • Strong verbal and written communication in English
  • Problem solving skills

 Required Experience

  • Experience in the Automotive, Heavy Equipment or Consumer Durables industry
  • Experience in managing after-sales service chain in warranty, reliability and product quality

What’s in it for you?
Choose Accenture for a career, where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your expertise working with the best people worldwide in a dynamic, team-focused environment. The only place where you can use your skills to provide high-quality, long-term services for our Global Fortune 500 clients, helping them achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.

We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster to help tailor your career plan. On top of this, we have an extensive benefits package which includes gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Closing date for applications 30th April 2016. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Job information

Firm: Accenture

Location: Liverpool

Education: Postgraduate degree

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