Software Account Lead

Postgraduate degree
Upto £75,000 + excellent benefits
Functional areas
This job is no longer available

Job Description:
The Software Account Lead develops a deep relationship and understanding of the clients in an Accenture Duck Creek Software BU with a focus on maintaining client satisfaction levels and referenceability as a foundation for ongoing sales and expansion.  The Software Account Lead and team does this by executing the program developed by the the Customer Success Team and engaging whatever departments are required to avoid and resolve client issues. The Software Account Lead role may collaborate with the Growth Platforms as well as the Software Client Services team to ensure that delivery expectations (SLAs, quality of services, etc.) are met. The Software Account Lead is also accountable for driving additional scope and revenue through annual software maintenance renewal, Professional Services support, up-sells of Product Studio, Upgrades, TAC, etc...  to the accounts in their portfolio.

Preferred Skills:

  • Solid understanding of the Accenture Software P&C software products
  • Experience in a customer relations role with a proven track record in customer satisfaction

Basic Qualifications:

  • Bachelor’s degree in Business or related field; related work experience can be substituted for education requirement
  • Experience insurance and/or insurance software industry with proven track record of success.
  • Experience working with external facing customers in a vendor environment

Job Requirements:

  • Excellent communication (written and oral) and interpersonal skills
  • Good organizational, multi-tasking, and time-management skills
  • Able to deal with confrontantional and hostile customer sitiuations with a good “bedside manner”
  • Ability to negotiate effectively with key stakeholders to manage expectations based on promises made
  • Able to engage the necessary resources within Accenture Software to resolve issues and escalate to Leadership when progress is not satisfactory
  • Able to relate and work with client resources of all levels ranging from C level executives to mid-level-management and technicians
  • Action oriented, results driven with "take charge" attitude
  • Team player and effective leader; comfortable in a highly collaborative, team oriented culture; willing and able to lead opportunity development and manage team resources to grow the business
  • Flexible and adaptable – fit for the Accenture culture – exhibit true passion for an ever-changing organization; people oriented, with a belief in partnership, innovation, excellence and respect

The closing date for this role is the 31st April 2016

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Job information

Firm: Accenture

Location: London

Education: Postgraduate degree

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