Consultant Assistant

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Consultant Assistant

What kind of secretarial and administrative support do world-class consultants rely on? The very best kind – personal, accurate, timely and flexible enough to respond to new challenges and the rapidly changing needs of the business. So join us as a Consultant Assistant and your knowledge and skills will make a real difference to the efficiency and effectiveness of our team.

And in return, we’ll help you make more of your abilities than you ever imagined.

You’ll be part of a global consulting leader in health, talent, retirement and investment – one that employs around 20,000 people in more than 40 countries. Our clients include most of the FTSE 100 companies, our innovation continues to win us awards around the world, and our diverse and inclusive culture makes us an exciting and rewarding place to work.

So expect lots of variety when you join us. Our teams of consultants will rely heavily on your secretarial and administrative support to achieve efficiency and deliver outstanding client service. This will include:

  • Performing proactive secretarial and administrative support to a high standard. This will include document creation, typing, formatting and editing documents using company templates and styles.
  • Answering telephones, directing calls, taking messages and/or progressing actions as required.
  • Arranging of all internal and external meetings for local delivery team – ensuring efficient scheduling of meetings and resolving any clashes/conflicts appropriately.
  • Demonstrating strong organisational skills - regularly acting on own initiative, highlighting issues and suggesting possible solutions.
  • Anticipating and co-ordinating all travel and accommodation following Mercer’s guidelines.
  • Submitting expense claims via Mercer’s i-expense system.
  • Responsibility for production of trustee meeting papers, working with consulting assistants and and other colleagues to ensure all documentation is in place.
  • Working closely with other secretaries, providing cover and attending secretarial meetings as appropriate.
  • Identifying opportunities to assist team with non-chargeable work.
  • Using 'Webcas' to raise and complete client invoices.
  • Efficiently scanning and e-filing; ensuring all teams documentation and incoming post is filed accurately. Will also be responsible for archiving and retrieval of files for own team.
  • Working closely with team leader to provide support for the team in general.


Knowledge, skills and abilities required include:

  • Excellent numerical skills and a keen eye for detail.
  • Proficient with Microsoft Outlook including, Strong Word, Excel and Powerpoint skills.
  • Accurate audio/copy typing at 50 wpm.
  • Good verbal and communication skills.
  • Strong organisational and analytical skills.
  • Ability to prioritise workloads.
  • Good time management skills.
  • Initiative and enthusiasm with the ability to learn new tasks quickly.
  • Task orientated.
  • Responsible and reliable.

Job information

Firm: Mercer

Location: London


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