Administrator EH&B

Administrator EH&B (Client Servicing Team)

Mercer’s Employee Health & Benefits (EH&B) business is one of the UK’s largest healthcare consultancies.  We work with organisations to promote and maintain the well being of their employees and manage health and benefits risks.  Our aim is to be the undisputed market leader in our core EH&B business’ insured pensions and health/disability insurance consulting and brokerage and be seen as such by our clients, our people and our competitors.

This vacancy is for a dual role administrator in our pension and risk teams based in our Glasgow office. Key areas of responsibility include:

• Administration and analytical support to consultants and clients, in respect of contract based pension schemes (GPP and GSHP) and group risk schemes, to ensure the retention and development of EH&B clients
• Quality support to clients, who are made up of companies, trustees and participating employees, with regard to the transactional elements of their scheme/portfolio, in line with the Mercer Code of Professional Conduct
• Identification and development of new clients and renewal of allocated clients Assistance in the retention and development of existing clients,
• Accurate completion and maintenance of Mercer and client databases
• Continuous personal professional development in the area of both technical and behavioural competence to appropriate level
• Demonstration of technical competency through completion of appropriate industry exams
• Maintenance of EH&B analytical tools and production of output for clients and consultant
• Liaison with group pension and group risk insurers to ensure delivery of data, renewal terms and quotations in appropriate timescales
•  Provide assistance with preparation of Client Governance and Stewardship Report
• Provide transactional administration services to clients and members
• Complete market reviews in line with consultants requirements, collation and output of results in appropriate format
• Attending client meetings as required
• Ownership of delivery to assigned clients through planning and monitoring of all activity (portfolio planning)
• Achievement of financial / chargeable hours target

Qualifications Skills and experience required

• Excellent written and oral communication skills
• Excellent working knowledge of Microsoft Office suite
• Ability to work on own and as a team player, establishing good rapport with clients and colleague
• Excellent time management and planning/organisational skills, ability to work to deadlines
• Related business experience and technical knowledge to appropriate level
• Current pension and risk legislation knowledge essential
• Evidence of continued personal professional development

There are many benefits to joining Mercer, here are just a few: 

• Challenging yet friendly and diverse work environment
• We can promise you variety and influence
• Exposure to a wide range of clients ensuring a varied work load
• 25 days holiday with the option to buy/sell 5 days additional leave
• Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcare and retail vouchers and much more!