IT Support Analyst

Capco is a global business and technology consultancy dedicated solely to the financial services industry. We deliver innovative solutions in banking, capital markets, insurance, wealth and investment management and finance, risk and compliance. As the pressures of regulation, cost reduction, and customer expectation grow, we design, build and operate technology for specific operations and entire organizations.

Through our collaborative, team focused and innovative approach, we work side-by-side with our Clients to solve their most complex problems and deliver their highest priority, strategic initiatives. We challenge our clients to think differently about their business and their most significant issues and as a result help them successfully increase revenue, manage risk and regulatory change, reduce costs and enhance control. We were positioned 27th in The Sunday Times ‘100 Best Companies to Work for' list for 2013 and also appeared in The Times “Top 50 Employers for Women 2013

IT Support Analyst  - 1st&2nd Line - 6 months FTC

Job Overview

Capco UK is looking to employ someone with previous IT experience who is keen to learn and flexible with working occasional evenings and weekends. First and second line IT Support for a fast moving financial consultancy firm based in London. Must have a good customer service background.

Capco currently resides over two buildings in London a few minutes’ walk from London Liverpool Street. The candidate’s time will be split between both offices helping IT support in both buildings. There will be a requirement to offer support to Capco’s South African office when needed and occasionally assist IT teams in Europe and America. 

Key Responsibilities

Responsibilities for assisting with tasks include but are not limited too;

- Answering phone calls and emails offering first line support
- Responding to service desk requests logged via a ticketing system
- Arranging times to physically assist with Capco employee laptops as a second line of support
- Maintenance of HP and Apple laptops
- Installation of software
- Remote help with accessing Capco externally and general support
- Liaising with vendors to arrange repair/replacement of printers, laptops and audio visual equipment
- Daily and monthly backups of the London Infrastructure

Some examples of the main duties are:

• Managing the Capco UK workstation inventory
• Assisting with the UK new joiner process for IT which includes setting up new joiner accounts in Active Directory, building new joiner laptops and being on hand in inductions in case of questions
• To supply desktop support to office based and client based Consultants for the UK, South Africa. This generally includes the maintenance of laptops, installation of software, remote help with logging in and accessing Capco externally
• Managing the UKLO IT Helpdesk mailbox and responding to queries from Capco employees
• Assisting with tasks assigned by the Global Service Desk team using Capco’ in house Altiris service desk tool
• Occasionally being available outside of working hours to carry out additional work and maintenance that can’t be done during office hours.
• Splitting time between two London based offices to assist current UK IT Support team where possible

Experience and Skills

The following is required for this role:

Previous experience working in 1st and 2nd Line Support role
Good understanding of Windows, Linux and Apple client operating systems
Familiarity with Windows Server 2008R2
Competent skills in virtual server management using Hyper V and VMWare
Basic Telnet and Putty skills
Basic knowledge of Active Directory
Professional and well presented at all times
Highly organised
Able to work using own initiative
Able to work in a team
Able to work under pressure
Excellent people and social skills

Additional Requirements

Knowledge of Google Apps domain, Amazon Web Services and Altiris Service Desk are desired but not essential