The Scottish Boarder Council is, like many councils across the UK, seeking to add digital channels to provide citizens with additional means to manage services and pay bills. CGI will, in 13 year deal worth £92 million, provide the Council with a managed services solution for a range of back office and front office services. The deal will see around 200 jobs created in the region, and includes a local ICT delivery centre of excellence.
The Scottish Boarder Council is located in the eastern part of the Southern Uplands and provides local services to more than 114,000 citizens. The council recently announced that CGI has been hired to provide a transformation of a range of its services through digital channels. The 13 year deal with CGI, valued at £92 million, will see the consulting and IT services provider provide a range of offerings to the council as well as support the upgrade of its ICT systems across service areas. At the heart of the transformation lies a new Enterprise Resource Planning (ERP) system, which will play a pivotal role in automating and integrating back-office processes.
The deal aims at creating a wide range of digital channels through which citizens will be able to manage their local council services and requirements. The outsourcing contract will be facilitated by an ICT delivery centre of excellence – which itself will be located within the Scottish Borders region. The engagement is expected to create £100 million in value to the local economy, generating up to 200 new jobs and employment opportunities, including opportunities for local young people offered through Modern Apprenticeships. In addition, within the Scottish Borders Council, CGI will unbundle six telephone exchanges – which provides opportunities for community broadband partnerships to form, as well as creates a means for select schools to access high-speed Internet connectivity.
Tim Gregory, UK President at CGI says that the firm is “delighted” with its partnership with the Scottish Border Council, through which digital services for citizens are to be made simpler and more accessible. Gregory adds: “As part of our commitment to delivering on our plans we will be creating an ICT delivery centre of excellence in the region which will mean up to 200 new, high-value jobs for the area.” He continuess: “CGI is committed to working with a diverse range of partners to help bring flexible, cost-effective digital solutions to local and central government across the UK.”
Council Leader David Parker comments: “This is a landmark deal for the Scottish Borders as we join forces with one of the leading IT companies in the world to offer a once in a generation transformational opportunity for the region. For CGI to choose the Scottish Borders to base their second UK Service Centre is a genuinely exciting opportunity. Not only does it mean our existing ICT staff will remain in the Borders, but it will also bring a wide range of benefits and opportunities.”
CGI has won a number of deals within Scotland in recent years, including a £186 million seven year ICT contract with the City of Edinburgh Council, a procurement framework contract with the Scottish Government to provide IT support to services and civil society, and a £6.5 million contract to deliver an e-counting solution.