Worldwide business and technology organization Capco launched a ‘digital’ label. With its new practice (called Capco Digital) the organization wants to make use of the digital megatrend that is transforming the financial services sector.
The financial services sector currently endures a major transformation as a result of new technology en digitalization. Customers’ needs are changing. They have high expectations when it comes to tailor made services or customer service’s swiftness. Also, they have changing preferences when it comes to digital channels like mobile and social media. From an internal point of view, the rising of digitalization offers banks, insurance companies and other financial institutions huge chances to boost their models and internal efficiency.
In response to this digital megatrend, Capco bundled its digital services, including strategy, business and technology under the name ‘Capco Digital’. “Capco Digital has profound experience in all aspects when it comes to digital services. This holds for creative, customer experience, technology and business processes” according to the advisory firm in a press release.
By taking this step, Capco is following the example set by different industry peers already running a specialized digital firm. In the year 2012 Deloitte launched its Deloitte Digital Label and last year Accenture, Booz and Company* and VODW respectively started Accenture Digital, Booz Digital and VODW Digital. Multiple other advisory firms do not have set up Digital labels, instead of this they tend to bundle their existing practices, like for example A.T. Kearney and McKinsey & Company.
* Strategic advisory firm Booz and Company has been taken over by PwC last year.