CGI has signed a new agreement with Taylor Wimpey. The £22 million five year deal will see CGI provide Service Delivery and Technology Managed Services to the homebuilder, as well as improve the connection between technology initiatives and business objectives by way of its Governance and Relationship Management model.
Taylor Wimpey was formed in 2007 following the merger of Taylor Woodrow, founded in 1921, and George Wimpey, founded in 1880. The company is one of the largest homebuilders in the UK, with regional offices in 24 locations across Wales, Scotland and England. Its head office is at Gate House in High Wycombe. Taylor Wimpey builds and sells over 10,000 homes each year, and has in recent years also been active in the Spanish market.
The new deal with CGI follows on the £15.2 million contract signed between Logica, bought by CGI in 2012, and Taylor Wimpey in early 2012; prior to which the two firms had a nine year relationship. The Service Delivery and Technology Managed Services contract, valued at £22 million, will expand the relationship for a further five years.
The terms of the new contract will see CGI provide Taylor Wimpey services in end user computing, service desk support, unified communications, applications management and enterprise services management. Taylor Wimpey will be equipped by CGI with more modern technology capabilities, including transformation in areas such as Customer Experience Management (CEM) and future cloud strategy. In addition, CGI will create a bridge between technology initiatives and business objectives through executive engagement by way of its Governance and Relationship Management model.
“This contract renewal will help us drive significant service improvements, allowing us to focus more resources on driving growth and what matters most to our business - our customers,” explains Andy Feldon, IT Director at Taylor Wimpey. “Moreover it enables us to extend our long-standing relationship with CGI, ensuring smooth continuation of services, while making the most of the knowledge and expertise that CGI has already acquired whilst working with us for the past decade.”
“Having worked with Taylor Wimpey for more than 10 years, we are very excited about this new stage of our partnership and we look forward to strengthening our relationship with the executive team to ensure technology modernisation is aligned to the company’s business objectives,” adds Matthew Grisoni, UK Vice-President of Oil, Gas & Industries at CGI. “Taylor Wimpey has a proven track record of being at the forefront of service excellence and innovation and we are committed to supporting them in cementing their position as a leader in the industry.”