EY has boosted its financial services team with the addition of Charlotte Nordberg as a Director of Client Services for Scotland and North England. Nordberg’s 20 year experience in financial services will boost EY’s capabilities to provide solutions to its banking clients in today's challenging market.
Charlotte Nordberg joins Big Four firm EY from Virgin Money, where she held the function of Head of Delivery for just over a year. Before this, she worked for AEGON for 5 years as a Change Programme Director for both AEGON UK and AEGON Scottish Equitable, having joined the company in 2009. Nordberg started her career at professional services firm Accenture in 1995 and stayed with the firm until her maternity leave in 2008. During her 13 years at the firm, she worked her way up to Senior Manager, while focussing on Retail Banking. Other roles at the firm include Project Manager, Team Leader, Business Analyst and Programme Manager.
Nordberg holds a Master of Science in Business from Linköpings University (Sweden).
In her new role as Client Services Director at EY, Nordberg will be responsible for the relationship management of EY’s mid-tier Banks in the North of England and Scotland. She has been charged with ensuring that EY’s solutions are fit for purpose and delivered at the quality its clients expect. “Charlotte’s appointment demonstrates EY’s commitment to growth within Scotland’s financial services sector and our dedication to driving success in this industry,” comments George Reid, Partner and Head of Financial Services at EY in Scotland. “It comes at a time when financial services professionals continue to negotiate a number of challenges, including shifting customer expectations, meeting continuously changing regulatory requirements and responding to an increased demand for digital innovation.”
Nordberg adds: “I am thrilled to be joining EY’s growing financial services practice in Scotland, especially at a time when the market is so demanding.” She goes on to say that “financial services firms are currently facing increasing regulation and competition, greater customer expectations coupled with declining customer loyalty, as well as necessary cost reduction and the threat of cybercrime*. At this time it is important that strategic investment continues, and I am excited to join EY as they grow their service offering to better support their clients.”
* According to EY research, as many a 37% of organisations are unprepared for cyber-attacks and only 12% companies currently believe that their IT security function fully meets the organisations’ needs.