Capgemini recently announced the launch of a new global offering that supports the telecommunications industry with embracing digital transformation. The offering leverages cloud based solutions in collaboration with Oracle, allowing telcos to bypass legacy systems to provide innovative customer journeys while lowering back-end costs.
The telecom operators (telcos) have found themselves in a highly volatile and innovative ecosystem as disruptive start-ups create value for consumers in areas that were traditionally their backyards. Creating compelling customer journeys, while cutting costs, is therefore becoming an imperative for traditional players seeking to stay relevant. One particularly daunting issue faced by many telco operators is their reliance on legacy systems to get by, making innovation considerably more difficult.
In a bid to support telco operators stay relevant and overcome legacy issues, Capgemini and Oracle are collaborating on a new cloud-based product line. The new service combines digital skills, industry expertise and leading technology to offer Communication Service Providers (CSPs) pre-integrated cloud solutions ‘as a service’. Through the service, Capgemini and Oracle hope to deliver an environment in which telcos can provide innovative customer journeys, as well as simplify and harmonise operations to achieve significant time savings, reduction in delivery risks and costs.
The new service line seeks to deliver end-to-end solutions for telco operators through the delivery of a new hybrid cloud solution. This solution deploys the Oracle Communications Rapid Offer Design and Order Delivery Solution, using Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) as back-end, while also integrating pre-built customer facing Software as a Service (SaaS) components. Together the solutions will provide integrated managed services including order entry and management, billing and catalogue management; as well as tools to benchmarked customer journeys, and process libraries. This will allow fast development and delivery of offers to customer, which are designed to improve customer satisfaction and engagement while reducing CSPs’ cost and time to market.
“As the global economy becomes increasingly digital it is vital that CSPs reinvent their business model, simplify operations and provide new services that enable them to address consumer expectations seamlessly across all channels,” explains Jacques Assaraf, Corporate Vice-President Telecommunication, Media and Entertainment (TME) at Capgemini Consulting. “Our work with Oracle can help resolve unique telecom market challenges by supplying high performing and scalable solutions that deliver the skills and expertise providers need to address complex, arduous infrastructure concerns, while reducing TCO and increasing speed to market.”
Carl DCosta, Vice President, Alliances & Channels for Oracle Communications, adds: “With Oracle Communications Rapid Offer Design and Order Delivery solution at the core, Capgemini has delivered a solution that leverages its agile cloud platform and expertise in business transformation, that can enable CSPs to create innovative services more quickly, and with lower upfront investments.”