Capgemini and Salesforce.com are jointly investing in CRM, social media and cloud services. The goal the next two years is to achieve a strong growth in sales and to support more companies in the transformation to a 'social enterprise'. The partnership is global, with a focus on markets in the Netherlands, France, Scandinavia, North America and the United Kingdom.
The French consulting firm has been working with Salesforce.com since 2007.
Investing in training, certification and CoE
Capgemini will expand worldwide capacity and further invest in Salesforce training and certification to expand the current competencies in the areas of CRM, Enterprise Architecture and Cloud. The number salesforce.com Centers of Excellence will be extended. in addition to expanding traditional systems to cloud integration, the ICT consulting firm will develop sector specific solutions around customer loyalty, service and retention for sectors such as telecommunications and financial services.
Salil Parekh, global executive sponsor for Salesforce at Capgemini says: "Being able to manage and exploit the explosive growth of social networking in order to help our clients in their transformation is a great business opportunity for us". Because of the extensive alliance we have with salesforce.com we can utilize their marketing momentum in Enterprise cloud-services and expand our existing services in the field of social CRM, cloud aggregation and digital transformation.
George Hu, Chief Operating Officer at salesforce.com says, "A major factor in the enormous growth of salesforce.com is the rapid expansion of our service integrator partner ecosystem. We are pleased that the partnership with Capgemini is extended to meet the rapidly increasing demand of our customers to be a 'social enterprises' in Europe, North America and the rest of the world".