The Taylor Reach Group, a call center consultancy specialist, has strengthened its European team with Peter Elliot. Based in Cork, Ireland, Elliot will support Taylor Reach’s clients in the UK and Europe.
Founded in 2003, Taylor Reach is a firm that specialises purely on the call center and customer service domain, offering both advisory as well as operational and solutions support. The company is headquartered in Toronto, Canada, and has further offices in New York, Atlanta, and Sydney, Australia.
In recent months, Taylor Reach has grown its client base in the UK and Europe, which it serves from its North American offices. To boost its ability to provide on-the-ground services, and pursue further expansion in mainland Europe, Taylor Reach has brought the Brit Peter Elliot on board. He joins from EMC Corporation (EMC), where he served as Director of Service Planning for EMC Global Services division. At the IT-giant, Elliot led projects to measure customer satisfaction, and was a company expert in preventative processes designed to correct known product issues before customers experienced them. Elliot also led a team of senior consultants to develop remote support strategies and address persistent customer service problems across a global service force of more than 10,000 engineers.
After spending more than 20 years with EMC, Elliot left the firm in September last year to establish his own consultancy firm (‘Woodgrove Technology’). Per the 1st of March he has now committed his expertise to Taylor Reach, and will serve as the firm’s main contact for the European operations. “We are excited to have Peter on board, spearheading our European presence”, says Colin Taylor, CEO of The Taylor Reach Group. He adds: “His passion and expertise for data analysis and analytics to deliver superior customer satisfaction, will enhance the services we offer today to all of our clients”.
Peter Elliot holds management qualifications from institutions including the Irish Management Institute in Dublin, the IMD business school in Lucerne, Switzerland, and Babson College in Massachusetts. He is also ITIL and Lean Six Sigma certified.