Atos has won the bid to run the Primary Service Desk for Transport for London. The deal is worth up to £6 million and will run over a period of 3-4 years. Atos’ bid promises to provide a transformational way Transport for London provides Information Management services to its business and ultimately its customers.
Transport for London (TfL) is the main body overseeing public transportation issues in the greater London area. It runs the London Underground; it is responsible for a variety of surface transport, including the red buses; and co-ordinates with the operators that provide National Rail. It was set up in 2000 following Greater London Authority Act 1999.
It was recently announced that Atos has been awarded a 3-4 year contract to run TfL’s Primary Service Desk. The contract is reported to be worth up to £6 million with their services to begin in March 2015. In its role the consulting firm will move TfL toward a new Information Management service delivery model, a transition that will be implemented under a SIAM* model. Atos’ service desk will be able to manage cross tower issues and trends captured from multiple sources from across the organisation in real time; the service claiming to be able to “spot these trends emerging and quickly and proactively suggest solutions to improve the end user experience.”
Commenting on the contract, Steve Townsend, Chief Information Officer for TfL says: “Transport for London promised we were going to transform the way we provide our Information Management services to our business and ultimately our customers. Atos provided a compelling bid and their approach complemented our transformation plan, making them the ideal partner to help take our plans forward.” Gerry Sheridan, Head Public Sector: Systems Integration at Atos adds: “We are delighted to be joining the Transport for London Information Management team. We believe our appointment will bring considerable benefits to the TfL team by delivering new and better business-focussed service targets and measures that will provide significant savings in ICT spend.”
Atos is the second consulting firm to be awarded a contract by TfL in a short period of time. Recently, the organisation selected Arcadis and its subsidiaries EC Harris and Hyder Consulting for the first phase in the process of the development of the UK Crossrail 2 – the new high-frequency, high-capacity south-west to north-east rail line.
*Service integration and management (SIAM) is an approach to managing multiple suppliers of information technology services and integrating them to provide a single business-facing IT organisation.