Capgemini acquires customer journey design firm Itelios

03 April 2017 Consultancy.uk

Capgemini has picked up Itelios, a France-based omni-channel journey consultancy firm. The bolt-on boosts the firm's capabilities in the increasingly hot design consultancy space, while allowing Itelios to better serve its people and clients among fierce competition.

Itelios is a France-based omnicannel brand experience design and consulting firm. The firm, which was founded in 2003, has grown to more than 180 staff, across five offices, including hubs in New York and São Paulo. The firm focuses in creating e-commerce journeys that unify the customer experience across digital, social, mobile and in-store domains. The firm works for a number of large scale clients, among others Aon, Lacoste and Brice.

Capgemini acquires omnichannel design and customer experience firm

The bold-on acquisition boosts Capgemini’s presence in the digital customer experience space, one which has grown increasingly competitive for consultancy firms as they seek to become one stop shops for clients with increasingly complex needs. Through the acquisition Itelios will be better positioned to grow the skills of the firm’s and delivery capabilities of the firm to clients – as competition in the space heats up.

Olivier Sevillia, Group Executive Board member remarks, “The acquisition of Itelios is part of the Group’s growth strategy focused on innovation and digital. In Itelios we recognise an entrepreneurial spirit coupled with their in demand expertise in creating connected omnichannel solutions for major global brands. The Itelios team will augment our digital customer experience portfolio of services and enable us to offer our clients integrated Salesforce Commerce Cloud solutions globally.”

Christophe Claudel, CEO, Itelios says, “We definitely want to be the leading partner for our customers in the coming years, helping them to grow at the right pace, seize and transform their omnichannel business opportunities. This prospect, as part of Capgemini, is very exciting for us.”

Previous acquisitions of Capgemini include that of oinio (a German Salesforce specialist) and Igate (a $4 billion deal closed in 2015).

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