Consulting firm CGI, together with several Estonian parties, developed and implemented an innovative emergency response system in Estonia. The system that runs on a digital map provides real time information of the emergency, best route and resources on the scene. This allows for more speedy responses and possibly more lives saved.
Information technology and business process services firm CGI has, in collaboration with the IT and Development Centre of the Estonian Ministry of the Interior, the Estonian Emergency Response Centre, the Estonian Rescue Board and the Estonian Health Board, developed and implemented a new emergency response system in Estonia.
The system runs on a user-friendly digital map that is located both in the control rooms of the Estonian Emergency Response Centre and within rescue vehicles and ambulances. After an emergency occurs, multiple mobile devices send real time data to the system that recommends the most appropriate resources to respond to the emergency. The map will display the scene of the incident, the fastest route there and the real time location of available resources. The government of Estonia as well as CGI expect that the system will dramatically speed up response times and hence save lives.
“The biggest challenge was mapping exact needs, beginning with the analysis of rescue work operations to the training of rescue personnel on how to use the new system,” comments Avo Kask, CGI Leader of Operations in Estonia, on the project. “This was definitely a unique experience for our developers, and we are very pleased with the results. The new system will not only improve emergency response operations, but truly save lives.”
Vallo Pensa, Service Manager for IT and Development Centre of the Estonian Ministry of the Interior, adds: “This was a technologically challenging project involving the use of multiple interfaces and data layers. CGI provided much needed expertise during the requirements analysis and development stages and also suggested innovative solutions for building the system.”