Aegon hires Atos to deliver its protection business processes

16 November 2016 Consultancy.uk

Life insurance, pensions and asset management firm Aegon has hired Atos to deliver its protection business processes. The 13 year deal will see Atos provide the full customer services lifecycle for Aegon’s 500,000 protections customers. The value of the deal has not been disclosed.

Aegon is a global life insurance, pensions and asset management company, which traces its roots back to 1844. The company, which is headquartered in the Netherlands, currently operates across 20 countries and has around 29,000 employees supporting around 30 million customers. The company has around €717 billion under management.

Aegon recently announced that it has hired the UK and Ireland (UK&I) arm of Atos to deliver its protection’s business processes. The deal sees Atos manage the full customer journey lifecycle, from initial underwriting through to claims management, for Aegon’s 500,000 protections customers – including a full portfolio of life assurance, critical illness, disability and income protection products.

Aegon hires Atos to deliver its protection business processes

In addition, Atos and Aegon will collaborate on the further improvement of business processes and customer experience through the integration of advanced IT and analytics solutions, which are to be integrated within a retained workforce at Aegon’s Lytham St. Annes office.

The CEO of Atos UK&I, Adrian Gregory, says that the firm is "delighted" to be working with Aegon, and looks forward to bringing together “our mix of people and digital technologies to modernise the end-end customer experience for our new client.” He further comments, “Achieving this ambition will come through close client collaboration and by demonstrating how seamlessly combining advanced business processes with technology can unlock long term operational excellence.”

Aegon’s Protection Director, Stephen Crosbie, says that he is “really excited” to have Atos on board as part of the company's digital transformation efforts to improve its competitive edge. “There’s a real buzz being created about the innovations we’ll be introducing to enhance our customer service,” he adds.

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