Five causes of a cumbersome corporate reporting process

27 September 2016

Corporate reporting is a topic that virtually any organisation deals with as chief executives (both CEO and CFO) expect to receive regular updates on corporate performance. Delivering on this necessity can be a challenging exercise – but it doesn’t have to be, says Casper van Leeuwen, partner at Satriun Group, a consultancy specialised in the matter. Van Leeuwen sets out five key causes that, according to him, can stand at the heart of cumbersome corporate reporting. 

1. Ignoring the power of push down

Some corporate centres have the tendency to assume over centralised responsibilities. Whether it is related to bridging local accounting principles to group accounting principles, purchase price accounting, or cash flow statements, the idea that operating companies are unable to assume more responsibilities is counterproductive. Besides cluttering the process, this approach generally results in multiple versions of the truth – one truth as the operating company sees it, and another truth as the corporate centre sees is. Such a situation can be identified if there are frequent debates about which of the two are the ‘real’ figures.

2. The lost art of double-side bookkeeping

Some people consider controlling, FP&A and reporting a superior activity compared to accounting, but at the same time they ignore the interdependencies between the processes. Coherent and effective financial controlling, planning & analysis and reporting can only be achieved by relying on a solid journal entry basis. Corporate reporting sometimes fails to reflect that journal entry logic. The information then easily becomes incoherent. The main way to recognises this case is when the indirect cash flow statement requires too much manual adjustments to be completed.

 Corporate reporting

3. Misaligned information architecture

Each corporation’s information architecture consists of a suite of software solutions. ERP, CRM, BI and CPM (Corporate Performance Management) are widely adopted, but are often misaligned, limiting their potential. Being overly dependent on Excel for corporate reporting is a typical sign that CPM should be better positioned. Another example is when ERP is used for data collection or BI is used for financial consolidation. Managers can identify this if there is a general feeling that there is too much time and effort involved in submitting the required information.

4. The corporate reporting black hole

Corporate reporting can be a one way street where information is pushed up the chain without a proper feedback loop. Such a situation is likely to exist in corporations that ignore the power of push down, but a missing feedback loop can be a broader problem. Reporting systems that do not provide the user immediate and automated feedback whether the information provided reconciles and makes sense also miss the feedback loop. A well-designed feedback mechanism is one of the pillars of accurate and reliable reporting. This situation can be detected when it is possible to submit inaccurate or incomplete information without any red flags being raised.

5. High expectations but little guidance

Delivering good corporate reporting requires a corresponding skillset. Understanding complexities around cash flow statements, organic growth, and business combinations is no small feat. Corporate centres generally expect the operating companies to deliver high quality information, but this is only feasible when there is a clear knowledge management strategy that incorporates user-oriented documentation and training. This case can be identified quite easily by a lack of self-learning materials or by outdated documentation.

Corporate reporting becomes cumbersome when the organisational, technological and social aspects are not sufficiently addressed. The corporate centre should be aware of its role as competence centre and process coordinator with regards to corporate reporting. With a well-designed and value added Corporate Performance Management platform and reporting process in place, the corporate centre can concentrate on teaching and coaching the operating companies. This requires a different skill set compared to the classical accounting-centric skills sought after in corporate centres. It is the combination of hard skills and soft skills that really makes the difference!