Trainline has appointed ex-Bainie Sophie Krishnan as General Manager of its B2B Business & Ancillaries unit. Krishnan joins the company from Egencia, where she spent the past three years – earlier in her career she worked more than six years at Bain & Company.
Prior to joining Trainline, Sophie Krishnan worked at Expedia’s Egencia subsidiary, in her latest role, starting in 2013, as a Vice President and Global Marketing team lead, prior to which she was the Vice President and Business Development lead for the company, starting in 2011. Previously, from 2005 until 2011, Krishnan worked at management consulting firm Bain & Company. In her last role as Manager, she was responsible for running growth strategies and turn-around programmes for clients, among others. Before Bain, Krishnan worked at Investor, where she started out in 1997, rising to the role of Senior Analyst.
Krishnan holds a Master's degree in Business from EDHEC Business School, a Diploma in Finance and Economics from the London School of Economics and Political Science, and Master of Business Administration from the Stanford Business School. Throughout her career, Krishnan has spent 8 months volunteering for EMMAÜS Solidarité, a Paris-based charity.
The former Bain & Company consultant has recently been hired by Europe’s latest independent railway ticket retailer Trainline, where she takes on the role of General Manager, B2B Business & Ancillaries. The role will see Krishnan provide her extensive experience as a consultant and in the travel industry to build a compelling customer experience for the railway ticket vendor. Krishnan will report to Trainline CEO, Clare Gilmartin.
Gilmartin says, “Sophie is a great addition to our team. She has deep experience in travel and in building products that travellers want. We know that our customers want timely, personalised and relevant additions to their rail journey, whether that’s a hotel, a coach or a taxi. Under Sophie’s leadership, we can continue to both explore and deliver on the next phase of growth for our Trainline for B2B Business and Ancillary businesses.”
Reflecting on her move, Krishnan remarks, “I look for businesses with a strong technology backbone and a product which makes life easier for customers. Trainline is a leader in rail travel, so it provides a great opportunity to build from and ‘wow’ customers. In travel, most innovation in the last 10 years happened in leisure. She adds that, “The leadership team at Trainline is diverse and incredibly dynamic – decisions are made fast and we focus on what matters most to customers. The environment reminds me of the title of a book I love, ‘Go Fast, Be Good, Have Fun’ by Bode Miller, a skier and Olympic gold medallist. It’s very exciting.”