Capita has signed an IT contract to continue its IT support services to a school in Nottingham, which follows a county-wide support contract, under which the firm had provided the school with a new IT system. The new contract is part of the Capita's Escalated IT Support Service.
Capita, an UK-based business process outsourcing and professional services firm, recently signed an IT contract with the Ellis Guilford School & Sports College in Nottingham. The contract follows the end of a support contract (Building Schools for the Future), as part of which the management and IT consulting firm implemented a new localised IT system at the school.
Escalated IT Support Service
With a number of local authority-wide contracts coming to an end across the UK, many schools need to procure IT services for the first time. To accommodate these schools, Capita designed a new Escalated IT Support Service that allows schools currently undertaking this procurement to choose a solution that is built around their specific budgets and needs. “Our new Escalated IT Support Service is perfect for schools that are faced with procuring their own IT services for the first time. We are proud of our reputation as an experienced, trusted provider in educational technology services. We are looking forward to working with schools across the country to ease their transition to a local service,” says Chris Wiseman, Education sales director, Capita Managed IT Solutions.
The Ellis Guilford School & Sports College decided to procure its IT support service directly with Capita. As a result, the organisation is able to retain its current Capita IT engineer and the service levels that have been customised to meet the school’s needs. Paul Keeton, ICT Services Director at Ellis Guilford School & Sports College, explains: “We’ve been extremely impressed with the seamless transition to a local service that Capita has provided. Our new service has been implemented without any impact on the school; and we are receiving support from the same engineer that has been with us for the past two years.”